The simple action of scanning a hotel guest’s driver’s license, passport, or other identification documents at the front desk check-in offers more than convenience.
ID scanners for hotels read the magnetic stripe or bar code found on government-issued IDs and automatically populate the data in your Property Management System (PMS) software.
In general, there are two types of ID scanners. The handheld type is like what you use to scan the price of a large item at a store checkout. The countertop type is stationary, and you bring the ID to it. The work done by both types of ID scanners and the information they gather is the same. So are the many benefits they offer. Let’s take a look at the big ones.
Hotels in countries outside the U.S. have required guests to show IDs for some time now. It wasn’t until 9/11 that ID checks and ID scanners started to come into their own in the states. Verifying a guest’s identity provides another layer of security for your guests and staff. It also acts as a deterrent against fraud and other criminal activity.
An ID scanner helps you impress guests by streamlining your check-in process. Data is automatically populated inside your PMS, eliminating the need to manually input the data and the mistakes that can happen. As a result, your front desk staff has more time to focus on your guests instead of a computer screen.
Keeps You Compliant
If your hotel is subject to laws and regulations requiring you to verify the identity of guests, an ID scanner helps you comply and avoid costly legal issues.
Nurtures Repeat Business
With an ID scanner, you can use the accurate data you’re gathering about your guests to create a database that can be used for marketing campaigns for return visits as well as reward programs.
Ready to add an ID scanner to your operations? Contact our Sales team for more information. We offer a great plug-and-play ID scanner that integrates with our PMS software.
Already use our ID scanner? Check out these helpful how-tos if you need to troubleshoot.