Support when you need it. And even when you don't.

The challenges of running a profitable hotel are constant. That's why our support never stops. From our online Knowledge Base and Visual Matrix University to our ticket system and the critical care we provide over the phone, we’re here, there, and everywhere, making sure you keep moving forward 24/7.

Our Support Portal is the place to start

A huge collection of how-to information, short explainer videos, news, and a place to request help

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Search our Knowledge Base for quick answers

Our helpful, feature-focused collection of articles, user guides and FAQs can be searched by topic or keyword

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Visual Matrix Knowledge Base

Get new hotel staff up and running fast

On-demand, step-by-step lessons, covering all things Visual Matrix and MOP

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Learn About our Support Structure

Our team prioritize support requests based on the business impact and urgency of each issue and we will strive to resolve all issues within the targeted timeframe.

Actual resolutions may be shorter or longer depending on the volume of incoming requests.

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We make it easy to request support

Is your business at a standstill? Call +1 214-291-4000 for immediate attention. For the fastest response to all other issues, please contact us through our ticket system or by emailing support@visualmatrix.com

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If Visual Matrix cannot get your software up and running by the agreed upon date, you can be released from your agreement with no penalties or additional fees.

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The hotel panic button you can start using today

Los Angeles has a new ordinance that requires hotels to provide staff with a panic button. They are required to have this in place by August 12th. This will be happening nationally and Visual Matrix can help you comply, and most importantly, protect your staff.
Our Mobile Operating Platform (widely known as MOP) has been in use by hotels for years and puts panic button technology right on your smartphone or tablet.

You can activate and start using MOP instantly. It’s just as easy to train and learn. Once MOP is downloaded on a mobile device, your staff can tap the panic button anytime to alert other staff for help.
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