Introducing the Visual Matrix Knowledge Base – Answers at Your Fingertips!

January 28, 2022

Time is a luxury for hotel owners and staff. So we’ve built an online resource where our customers can go and quickly find answers they need about using the Visual Matrix PMS.

Don’t know how to make a reservation tax exempt? Can’t figure out how to send a pre-check-text to a guest? Your Daily Report out of balance? The VM Knowledge Base has got you covered.

Two Ways to Search. Tons of Information.

You can search the VM Knowledge Base like you would Google. Type in what you’re looking for in the search bar and go. Or, you can choose to search in one of six categories:

  1. Visual Matrix News – For the latest on new products and features, new acquisitions, new integrations, and more.
  2. VM Cloud – Narrows your search to features and tools that are only applicable to the Cloud version of Visual Matrix.
  3. VM Desktop – Narrows your search to features and tools that are only applicable to the Desktop version of Visual Matrix.
  4. Learning Center – For questions about our series of video tutorials designed for new users of Visual Matrix.
  5. First-Aid Kit! – For do-it-yourself troubleshooting that could save you a call or help ticket to our support team.
  6. FAQ – To browse our list of Frequently Asked Questions.
  7. You’ll also find lists of recent and popular articles on the Knowledge Base homepage to quickly see what’s new and what other customers are searching for. And if you still need help after using the Knowledge Base, it includes a link at the bottom of every page that will take you directly to where you can submit a support ticket. We even have articles about submitting tickets, too!

No matter what you need help with, we’re here for you 24/7 whether it’s online, via email, or over the phone. Making your job is easier is always our goal.


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