Guests who cause problems for hotel staff and other guests or do harm to your property can also hurt your guest experience and ultimately your reputation. You have to manage the problem as it happens, but you also have to think long-term to prevent them coming back to your hotel.
Your hotel’s PMS (property management system) should be able to lend a hand. The best PMS software will include a special feature that allows you to flag unwelcome guests and make them ineligible to book a room again. This easy, but essential, action can help you prevent future issues at your hotel and maintain a safer environment for both guests and staff.
Within the Visual Matrix PMS, the special feature is known as Do Not Rent or DNT. You can learn more about it – and all of the other helpful tools that make the Visual Matrix PMS a popular choice among successful hoteliers – by visiting our online Knowledge Base. It’s made for users, but everyone is welcome. No sign-in is required.
Here’s a quick summary of what you’ll learn about the Do Not Rent feature when you click over to the Visual Matrix Knowledge Base:
- How to assign a DNR status: Visual Matrix allows you to easily assign a DNR status to any guest profile within the PMS. This status is visible to all front desk and management staff, ensuring everyone is aware of the restrictions.
- Receiving automated alerts: When a flagged guest attempts to make a reservation, Visual Matrix will automatically alert your team, preventing the booking from being completed. This proactive approach helps maintain your hotel’s standards and security.
- Designed to give you full control: Visual Matrix provides you with comprehensive management and review of all DNR statuses, making it easy to keep track of flagged individuals and update their profiles as needed.
Click here now to visit our Knowledge Base and learn more about this essential feature, including step-by-step instructions that ensure you’re fully equipped to protect your staff, guests, operations, and property.
Want a quick demo of our PMS and Do Not Rent feature? Do not hesitate to ask!