Cheers to a Great 2024 and a Bright Future!
As the year draws to a close, we want to take a moment to thank you for choosing us as your trusted technology partner. Your support and collaboration have been key to our success, and we hope 2024 has been as rewarding for you as it has been for us.
Reflecting on this past year, we’re proud of the strides we’ve made together. See just a few of those below:
- Recognition: We were honored to be named the #4 Best Place to Work in DFW by Dallas Business Journals —an achievement that reflects our commitment to creating a positive and innovative workplace that benefits both our team and our clients, and our partners.
- AI-Powered Support: We added AI tools to our customer support, ensuring faster, more accurate assistance when you need it most.
- Additional Integrations: Our HAPI Interface has made it easier than ever to connect with third-party systems.
- New Features for Efficiency: From EasyBoost, which empowers upselling at check-in, to our Lost & Found Manager in MOP, and new PMS features, we’re constantly innovating to help you exceed guest expectations.
- Enhanced Connectivity: We’ve upgraded our SynXis integration to a full two-way solution and rolled out the MOP 2.0 OHIP Interface for seamless operations.
- Language Expansion: We introduced full Spanish language options for PMS and MOP, including our Knowledge Base, Porter and Cloud, to better serve diverse teams and guests with more languages to come in 2025.
- Migration Milestone: MOP 2.0 migration is now complete for all non-Wyndham properties, setting the stage for a more unified experience. We have also migrated most of our PMS clients to cloud with only a few hundred remaining on desktop systems
- Force for Good: We launched a plan to help combat human trafficking with training and product plans to make it harder for traffickers to use our client hotels for their crimes. We will also be donating 1% of new MOP revenue to the AHLA survivor’s fund in 2025.
These accomplishments are a testament to the dynamic collaboration we have with clients and partners like you. Your feedback and ideas inspire us to keep raising the bar.
As we look ahead to 2025, we’re excited about continuing this journey with you. We wish you, your team, and your loved ones a joyful holiday season and a prosperous new year. Here’s to achieving even greater things together in the year ahead!
Happy Holidays and a Happy New Year!
From Georgine Muntz on behalf of the entire Visual Matrix Team!