As temperatures rise and travel demand surges, the summer season presents an exciting yet challenging time for hoteliers. With families planning vacations, road trippers hitting the highways, and business blending with leisure, your hotel is likely to experience a significant uptick in guest volume. To ensure smooth operations and an exceptional guest experience, it’s critical to get ahead of the summer chaos with preparation and the right technology in place.
Here are five industry-backed strategies to help your property get summer-ready:
1. Streamline Task Management with Automation
During the bustling summer season, hotels face increased demands that can strain operational efficiency. Implementing automation in task management can alleviate these pressures by streamlining routine operations, reducing errors, and enhancing guest satisfaction.
For instance, integrating automation into housekeeping schedules ensures timely room turnovers, while automated maintenance alerts can preemptively address potential issues. Such efficiencies not only improve the guest experience but also allow staff to focus on more personalized services.
Tip: Use tools like MOP by Visual Matrix to assign tasks by shift, automate room status updates, and reduce bottlenecks across your property.
2. Prioritize Preventive Maintenance
When equipment breaks down in peak season, it can be costly and disruptive. That’s why proactive maintenance is essential. Create a schedule for inspecting HVAC systems, plumbing, laundry equipment, and elevators. Addressing potential issues early keeps your hotel running smoothly and avoids guest complaints or downtime.
3. Optimize Housekeeping Schedules for Turnover Speed
Guests expect clean, comfortable rooms—and they want them ready fast. With same-day turnovers and early arrivals, your housekeeping team needs clear schedules and task visibility. By using digital tools to assign and track room cleanings based on check-in/check-out data, you can speed up turnover without sacrificing quality.
4. Empower Your Seasonal Staff with Mobile Learning
Seasonal staff are essential during peak travel times, and their rapid onboarding is crucial. Mobile learning platforms offer flexible, accessible training solutions that can be tailored to individual roles, ensuring staff are well-prepared and confident in their responsibilities.
Platforms like TalentLMS provide hospitality-focused training modules that can be accessed anytime, facilitating continuous learning and skill development. This approach not only accelerates the onboarding process but also contributes to higher staff retention and improved service quality.
Tip: MOP and Visual Matrix users can train teams easily with EmpowerU and our searchable Knowledge Base.
5. Enhance Guest Communication and Experience
With more guests comes more questions—from check-in times to pool hours. Ensure your front desk and operations teams have seamless communication channels to quickly resolve requests. Digital task tracking and real-time updates help reduce miscommunication and show guests you’re attentive and responsive.
Get Ahead This Summer
Preparation is the key to thriving during summer’s high demand. By leveraging smart hotel technology and aligning your teams around streamlined workflows, you can deliver an elevated experience for both your staff and your guests.
