Dear Valued Hoteliers, Efficiency-Focused Operators, Housekeeping and Maintenance Leaders, and the Frontline Teams Who Keep Operations Moving,
As we adjust to 2026, I want to take a moment to recognize and appreciate you, your teams, and the incredible individuals behind the scenes who keep your hotels running smoothly every day.
As part of the MOP team at Visual Matrix, we’re passionate about helping you work smarter, respond faster, and support your teams in delivering exceptional guest experiences. In the year ahead, my focus and the focus of the entire MOP team is on helping you elevate efficiency for housekeeping and maintenance teams so they can shine in their roles. With MOP’s intuitive mobile workflows and communication tools, your teams can stay connected, clear on priorities, and empowered to take action quickly and confidently.
My 2025 Highlight:
Improving how Lost and Found is managed was especially important to me. That focus led to the launch of our new Lost and Found module last year.
This new feature streamlines how items are reported, logged, tracked, and returned. Its purpose is to turn a traditionally time-consuming process into a seamless part of your hotel’s operations. It’s just one more way MOP supports your team in delivering service excellence powered by smart hotel management software.
Watch the video to see why this feature was a personal priority, and how it’s built to support your team every step of the way.
As we move through 2026, supporting safer hospitality is a clear focus for MOP, especially for the teams working behind the scenes every day.
We also know that safety is a core part of hospitality, not just for guests, but for the professionals who make your property thrive. That’s why we encourage all hotel leaders to keep awareness high around issues like human trafficking, and ensure your staff are equipped with the tools, training, and vigilance needed to help protect vulnerable individuals in and around your property. With features like MOP’s panic button, our built-in employee safety device, your teams are supported with practical technology when every second counts.
Thank you for trusting MOP as a partner in your success.
We want to hear from you: What are your business goals for 2026, and where can we support you most?
Share your 2026 goals! Your feedback helps shape what we build next.
Take the quick surveyWishing you a successful, efficient, and uplifting 2026!
Warm regards,
Sara Csende
Product Owner, MOP by Visual Matrix