Visual Matrix has been made aware of a policy change recently enacted by the Best Western Board of Directors that mandates all new connections to the Best Western Two-Way CRS interface must be installed using the BWH AutoClerk PMS.

We would like to emphasize that this change of Best Western policy has no affect on current or in-progress Visual Matrix customers. Visual Matrix has been a certified system for Best Western hotels since 2004, and this status has not changed as a result of this Best Western Board action.

Recognizing that there will be questions regarding the full effects of this policy on our valued Best Western clients, we have prepared the following to help clarify and answer all that we are able at this time. This page will be updated from time to time as additional information becomes available.

In the event that you have any additional questions about how this may impact you or your property, you can reach out to our team and we will be glad to speak with you about your unique situation. You can reach John Kelly, the Visual Matrix liaison for Best Western at j.kelly@visualmatrix.com or 405-740-6983. In addition to being a part of the Visual Matrix team, John is also a Best Western member and can help you assess any needs or questions for your property’s situation.