Careers
Founded in 2000, Visual Matrix Focuses on Empowering Hospitality and Empowering our Team. We offer proven processes, exceptional working environment and world class benefits!
We like to have fun
Visual Matrix is the swiss army knife of hotel operating systems that integrates seamlessly to meet every guest’s need, and it’s easy to learn!
But beyond delivering the best Hospitality Operating System ever, we also like to have fun. Whether it has been Zoom games, in-person Whirly Ball, Hockey Nights, or quarterly summits - we love to have fun while working hard.
20+
YEARS BUILDING SOLUTIONS FOR HOTELS LIKE YOURS
90%
EMPLOYEE ENGAGEMENT
SCORE
$$
AMAZING
BENEFITS
AND TEAM
Our Benefits Set Us Apart
Insurance
- Three outstanding medical plans provided by Aetna – company pays up to 85% of the premiums
- $500 deductible plan, $1500 deductible plan and High Deductible Health Plan
- Medical plans provided by Aetna include 24/7 Nurse Line and Teledoc with access to virtual appointments for physical and mental health providers
- Dental insurance provided by Sun Life paid 100% by the Company
- Vision insurance provided by VSP paid 100% by the Company
- $50,000 life and accidental death policy provided by Sun Life paid 100% by the Company
- Short-term and Long-term Disability insurance available provided by Sun Life
Tax Savings Plans
- Health Savings Account for medical costs
Flexible Spending Account for medical costs
Dependent Care Spending Account for day care and adult care costs
Transportation Savings Account for public transportation costs - 401k plan provided by Vanguard
- No waiting period – immediate eligibility
- 100% match for the first 3% deferred, 50% match for the next 2% deferred
- Make changes anytime
- Financial advisor available anytime to help you manage your investments
Work/Life Balance
Discretionary Time Off – DTO
- No waiting period – immediate eligibility
- Open-ended policy (not limited to a “bank” of time)
- Take time off when you need it, for any reason
Fully Paid Parental Leave
- 12 weeks of paid leave -100% of your pay
- Birthing or non-birthing parents, adoptions, foster care placement
Hybrid Work Environment
- Work where you want
- Equipment for your home office provided
- Beautiful, spacious office space available to work in-office, located in Richardson, TX
Wellness Offerings
Employee Assistant Plan (EAP) 100% paid by the Company
Services offered (but not limited to):
- Confidential Emotional Support (Anxiety, depression, stress, grief, life adjustments)
- Work-Life Solutions (finding child/elder care, hiring movers, planning events, pet care)
- Legal Guidance (divorce, adoption, family law, wills, trust)
- Financial Resources (retirement, taxes, mortgages, budgeting)
- Online Support (articles, podcasts, videos, slideshows, on demand training)
- Help for New Parents (preparing emotionally/financially, child care, going back to work)
- Free Online Will Preparation (specify your wishes, funeral/burial instructions, choose a guardian for your children)
Connected Mind 100% paid by the Company
- Provides clinically validated screening tool that screens for 6 common connected mental health issues including suicide risk.
- Completely anonymous
- Contains access to mental health resources
- Each report contains code for a medical professional to access a full clinical version
Noom Membership 100% paid by the Company
Noom is a psychology-based program that helps people lose weight and meet their personal goals – from weight management to diabetes prevention to stress reduction
- One-on-one support by dedicated goal specialist
- Daily articles that cover the psychology of weight loss, behavior change, nutrition & exercise
- Peer groups
Attain by Aetna app – included with any medical insurance plan
- Get a free apple watch or earn points to get gift cards from many retailers
- Set your own personal physical goals
Work With Us
Visual Matrix is always looking for enthusiastic people passionate about driving results through collaboration and know-how in a positive and fun environment!
Onboarding Manager
Our Onboarding Manager plays a vital role to ensure a smooth and successful transition for clients from the initial sign-up to becoming active and engaged users of our software.
Primary Responsibilities:
- Manage the entire process of implementing our software and integrating our clients into our partners’ products
- Create and manage the onboarding strategy to ensure team performance is aligning with company and client goals, including defining milestones, setting expectations, and creating a structured plan to facilitate a positive user experience
- Collaborate with multiple departments to ensure clients achieve desired outcomes including, identifying potential roadblocks, offering solutions, and providing ongoing support during the onboarding phase.s.
- Gather and analyze feedback from clients and partners to identify areas of improvement in the onboarding process and collaborate with cross-functional teams to implement necessary changes.
- Create and maintain onboarding process documentation
- Collaborate with training department to create user guides, FAQs, and knowledge base articles.
- Continuously evaluate and refine the onboarding process based on client feedback, industry best practices, and evolving product requirements.
Experience/Education Requirements:
- Proven experience as a SaaS onboarding manager or similar customer success role.
- Strong understanding of SaaS business models and customer onboarding best practices.
- Bachelor’s degree in a relevant field (business, computer science, or related discipline). An equivalent combination of experience and education is accepted.
- Excellent communication and interpersonal skills.
- Ability to manage multiple customer onboarding projects simultaneously.
- Technical aptitude and the ability to quickly learn and understand software products.
- Analytical mindset with the ability to track and interpret customer data and metrics.
- Strong problem-solving and conflict-resolution skills.
- Self-motivated and able to work independently as well as collaboratively in a team environment.
- Experience using customer success platforms or CRM systems is a plus.
Account Executive
If you love working with people and helping others in a fast-paced environment, then our Account Executive role is for you!
Account Executives serve as an ambassador for the Visual Matrix brand in pursuit of providing solutions to clients and building our client base.
Essential Functions:
- Communicate regularly with current and potential clients over the phone or email to discover their needs, answer questions, respond to emails, and find solutions to issues.
- Maintain existing client accounts, acknowledge and handle taking care of their needs, and assure their satisfaction.
- Maintain records in Zoho CRM for purposes of building a pipeline and managing prospective clients and to Updates clients’ profiles so status an what’s happening with accounts can be tracked.
- Provide potential clients of features and benefits of using our software
- Use sales processes to maintain your sales standards at high levels
- Assist in providing demonstrations of our software to clients in our target market
- Collect client, market and competitor information during the sales process to improve success
- Set up client demonstrations for prospective and current clients
- Prepare and deliver targeted presentations of the company’s products or services in person and/or web-based, and explain product offerings, write up deals, and close sales.
- Develop solid relationships with clients and potential clients
Product Owner
The ideal candidate is always looking for ways to improve a product or service to make it better, faster, and more user-friendly. You are responsible for producing technology solutions from concept to delivery that satisfy customer needs in alignment with our overall strategy.
The Product Owner is a critical position within the organization and the primary goal is to deliver the best possible product. The Product Owner conveys market needs to the Scrum team in form of backlog, refining the backlog periodically and prioritizing the backlog based on business value. The Product Owner works with multiple departments within the organization and directly with clients to understand market needs; and serves as the point person for the development team in Product Owner related questions and clarification. The Product Owner is responsible for participating in Scrum events and responsible for accepting or rejecting the work of the team to ensure they meet the agreed upon deliverables.
Responsibilities
- Prioritizes Product Backlog for Scrum Teams, participates in scrum meetings, and provides advice, clarification and guidance during the execution of each Sprint.
- Describes features, collaborates, and communicates with the delivery team, and accepts or rejects work results, and steers the project by tracking and forecasting its progress
- Serve as a product expert, product evangelist, and the voice of the customer
- Work cross-functionally to gather Responsibilities, customer feedback, and communicate priorities
- Create mockups and prototypes to assist with development
- Analyze metrics to understand customer and product performance
Qualifications
- 3 years of experience in Product Owner role, project management, process improvement, or project delivery role
- 3 years of experience in software development
- Previous experience with the Scrum framework
- Experience in Story Mapping
- Bachelor’s degree or equivalent experience in Information Technology
- Excellent written and verbal communication skills
- Scrum or Agile experience
Account Executives
If you love working with people and helping others in a fast-paced environment, then our Account Executive role is for you!
- Account Executives focus on building relationships with current and prospective clients while educating them on our technology solutions. Some key specifics are:
- Managing client relationships in your territory
- Respond to and follow up on leads directly from prospective clients
- Actively listen and determine client challenges to offer a Visual Matrix tool that solves the challenges
- Negotiate and close contracts
- Identify, Document and Report issues negatively impacting perceptions of Visual Matrix
- Maintain records in Zoho CRM for purposes of maintaining current clients and building a pipeline of prospective clients
Client Services Specialist
Our Client Services Specialists are perfect roles for people who love solving problems with technology and managing multiple projects in a detail-oriented environment. Some key focuses are:
- Manage client relationships through the implementation process, ensuring the process is successful and smooth
- Educate clients on new features and direct them through the training process
- Assist clients with various technical tasks related to interfaces, cloud migrations, and implementations
- Communicate with vendors to solve problems for our clients
- Collaborate with multiple departments in solving complicated tickets
- Document all communication with client in Zoho Desk
Software Engineers / Developers
Technology professionals looking utilize their talent in a busy, results driven environment with a strong comradery, are encouraged to join our team! Our team of developers implement new features to existing products, quickly diagnose and respond to productions system problems and set standards for coding practices, and provide infrastructure for raid and consistent development. Some key focuses are:
- Task Flow – working with leaders to break down task requirements, implement and assign tasks
- Bug Flow – investigate, confirm, diagnose and fix performance problems
- Engineering Flow – journaling system problems, provide new or updated infrastructure in the development process
Core Values
To us, core values mean everything.
It is how we hold ourselves, our team mates and our partners accountable.
These are not just words for us, they're how we operate every day.
Collaboration
Willing to help others
Approachable
Team oriented
Puts others first
OPTIMISM
Positive outlook
Energetic
Assumes positive intent
Encourages each other
Results Driven
Goes the extra mile
Gets stuff done
Hard working
Accepts responsibility for performance
Expertise
Understands role and work
Attention to detail
Thorough
Asks the right questions