Question 1

Why choose Visual Matrix PMS?

Accepted Answer

Visual Matrix connects all of your departments for a great guest experience! With a flexible platform to run your entire hotel more efficiently, Visual Matrix automates just what you need and nothing you don't. From fast reservations, powerful group management and automatic rate adjustments to the latest, simple integrations with options that guests love. Add our mobile operating platform, MOP and get your hotel running more efficiently so you can take better care of your guests. Check out our simple pricing information here.

Question 2

What are some features that cause customers to choose Visual Matrix?

Accepted Answer

A way to set seasonal rates or rates for any date range
Basic revenue management with automated
rate/discount adjustments with occupancy changes
Secure remote access
Basic housekeeping
Group booking tools including:
-A fast way to block rooms for groups
-A quick way to check groups in and out
A way to close channels when overbooked
Wi-Fi authentication
Digital locks/keys
City ledger
An in-room folio to TV

Question 3

What do customers say about Visual Matrix and MOP?

Accepted Answer

Our customers love that Visual Matrix is easy to use and easy to learn. Hear for yourself!

See what customers at the Choice Conference had to say about MOP!

Question 4

What special offers are available?

Accepted Answer

Get 90 days free MOP! Click here before time runs out! Hurry! This offer ends January 7th, 2023.

Question 5

What is MOP?

Accepted Answer

Automate your hotel’s commonly executed tasks with our Mobile Operating Platform (MOP), complete with a built-in, one-tap panic button, available as an added feature.

MOP is an easy way to save time and money by keeping your busy front desk, housekeeping, and maintenance staff connected to the real-time information they need to work smarter, faster, and better without all the paperwork.

Learn more about MOP here or call for a demo today and take your hotel’s operation to a whole new level of efficiency and safety!

Question 6

How much can I save using MOP?

Accepted Answer

MOP helps you automate repetitive tasks and connects all of your departments, saving many hours of labor. Check out our savings calculator to see how much you can save!

Question 7

Do I get a Panic Button with MOP?

Accepted Answer

Yes! MOP includes panic button functionality.

Question 8

With MOP and Panic Button, do I need to buy devices for my staff? How much do they cost and where can I get them?

Accepted Answer

You can use existing devices but it is recommended that you purchase small tablets or devices for your team.

There are several lower cost solutions we recommend. Some options include phones as low as $39.95 per phone. Speak to your sales representative for more information.

It is recommended that every employee on your property that may ever be asked to perform a physical task should, as a best practice, be equipped with a device during their shift. The Front Desk and office team will work off the existing terminals.

Question 9

How do I get my team trained?

Accepted Answer

Training can drastically reduce your need for support. Our Knowledge Base has a full employee training plan available for your hotel to use as a training guide, available here.

Additional resources for training are located at Empower U, the Visual Matrix University, and on our customer portal.

Question 10

Why would I want to move from VM Desktop to VM Cloud?

Accepted Answer

With no onsite server to maintain, reduced overhead and the ability to login from anywhere, moving to cloud just makes sense. Lock in this year's pricing today! Read about additional reasons to make the move!

Question 11

Are there any migration fees due if I choose to Update to VM Cloud?

Accepted Answer

Migration to VM Cloud normally costs $1190. However, if you choose to sign up for EMV with Fortis or Shift4 payment processing, your migration fees will be waived.

Question 12

What is migration and how long does it take? What is involved?

Accepted Answer

Migrating from Desktop to cloud is simply moving your hotel data from on-site computers to secure data centers in the cloud. In addition to the new features and functionality we are building into Visual Matrix Cloud software, data is backed up and kept secure automatically and you can access and manage your property from anywhere.

Migration normally takes about 2-3 hours on the day it is scheduled.

If you choose this option, you will be assigned to a member of our Implementation Team to guide you through the process.

Migration normally takes about 2-3 hours on the day it is scheduled.

If you choose this option, you will be assigned to a member of our Implementation Team to guide you through the process.

Question 13

If I switch to Cloud, will I need to upgrade my computers? What are the minimum specifications needed?

Accepted Answer

Not necessarily. The specifications for Visual Matrix Desktop and Visual Matrix Cloud are very similar. You can find the full list of system requirements here.

Question 14

If I switch to Cloud, will I need internal tech support or do you help me?

Accepted Answer

When you switch to the cloud, we will support you through the entire process of migration. The solution you choose will determine what type of support is continued at your property after the migration.

Visual Matrix and MOP - Frequently Asked Questions

Guarantee:
If Visual Matrix cannot get your Property Management Software up and running by the agreed upon date, you can be released from your agreement with no penalties or additional fees.

How can we help?

Visual Matrix and MOP - Frequently Asked Questions

Guarantee: If Visual Matrix cannot get your Property Management Software up and running by the agreed upon date, you can be released from your agreement with no penalties or additional fees.

How can we help?

Guarantee:
If Visual Matrix cannot get your Property Management Software up and running by the agreed upon date, you can be released from your agreement with no penalties or additional fees.