Visual Matrix and MOP - Frequently Asked Questions

Visual Matrix connects all of your departments for a great guest experience!   With a flexible platform to run your entire hotel more efficiently, Visual Matrix automates just what you need and nothing you don’t.   From fast reservations,  powerful group management and automatic rate adjustments to the latest, simple integrations with options that guests love.  Add our mobile operating platform, MOP and get your hotel running more efficiently so you can take better care of your guests.   Check out our simple pricing information here.
  • A way to set seasonal rates or rates for any date range
  • Basic revenue management with automated
    rate/discount adjustments with occupancy changes
  • Secure remote access
  • Basic housekeeping
  • Group booking tools including:
    -A fast way to block rooms for groups
    -A quick way to check groups in and out
  • A way to close channels when overbooked
    Wi-Fi authentication
  • Digital locks/keys
  • City ledger
  • An in-room folio to TV
Our customers love that Visual Matrix is easy to use and easy to learn.  Hear for yourself!

See what customers at the Choice Conference had to say about MOP!

Get 90 days free MOP!   Click here before time runs out! Hurry!  This offer ends January 7th, 2023.

Automate your hotel’s commonly executed tasks with our Mobile Operating Platform (MOP), complete with a built-in, one-tap panic button, available as an added feature.
 

MOP is an easy way to save time and money by keeping your busy front desk, housekeeping, and maintenance staff connected to the real-time information they need to work smarter, faster, and better without all the paperwork.

Learn more about MOP here or call for a demo today and take your hotel’s operation to a whole new level of efficiency and safety!

MOP helps you automate repetitive tasks and connects all of your departments, saving many hours of labor.  Check out our savings calculator to see how much you can save!    

Yes! MOP includes panic button functionality.

You can use existing devices but it is recommended that you purchase small tablets or devices for your team.
 
There are several lower cost solutions we recommend. Some options include phones as low as $39.95 per phone. Speak to your sales representative for more information.
 
It is recommended that every employee on your property that may ever be asked to perform a physical task should, as a best practice, be equipped with a device during their shift. The Front Desk and office team will work off the existing terminals.
Training can drastically reduce your need for support. Our Knowledge Base has a full employee training plan available for your hotel to use as a training guide, available here.
 
Additional resources for training are located at Empower U, the Visual Matrix University, and on our customer portal.

With no onsite server to maintain, reduced overhead and the ability to login from anywhere, moving to cloud just makes sense.  Lock in this year’s pricing today!  Read about additional reasons to make the move!

Migration to VM Cloud normally costs $1190. However, if you choose to sign up for EMV with Fortis or Shift4 payment processing, your migration fees will be waived.  

Migrating from Desktop to cloud is simply moving your hotel data from on-site computers to secure data centers in the cloud. In addition to the new features and functionality we are building into Visual Matrix Cloud software, data is backed up and kept secure automatically and you can access and manage your property from anywhere.
 

Migration normally takes about 2-3 hours on the day it is scheduled.

If you choose this option, you will be assigned to a member of our Implementation Team to guide you through the process.

Not necessarily.  The specifications for Visual Matrix Desktop and Visual Matrix Cloud are very similar. You can find the full list of system requirements here.

When you switch to the cloud, we will support you through the entire process of migration. The solution you choose will determine what type of support is continued at your property after the migration. 

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