Shine Hall of Fame

The grand prize winners of the earrings and tablets are:

The diamond earrings

Marsha Crawford, Best Western Davison Inn

"16+ straight years and worked through pandemic, district rank 71/304 hard worker!

The Fire 7 Tablets

The Housekeeping Team of Arbor Suites at the Mall

"They care and share with each other. We have a Chateau type property and the girls climb 2 flights of stairs to service and clean the Penthouses. Never complaining about the stairs and even help out each other when it gets tiresome. I myself as Property Manager have worn myself out on the stairs. I am impressed with these girls daily."

We also wanted to highlight all the amazing entries, you are all winners to us!


“No matter what the work force situation has been, she has been ready to do whatever is needed to get the rooms finished and clean all while making sure the guests are happy!”

The Housekeeping Team of Beachcomber Resort & Club

“They stuck with us through Covid and have never complained about the work. I am so grateful for their dedication.”

The Housekeeping Team of Best Western Premier Crown Chase Inn & Suites

“The Housekeeping team at the BWP Crown Chase Inn & Suites ROCKS! They are a small team that works hard to make sure our guests have the best experience while visiting our hotel! They never complain and always ROCK a smile as they go about their day. They work as a team and never leave anyone behind! They are truly the ROCK of our hotel! We love our housekeepers and want them to know just how much we appreciate them!”

The Housekeeping Team of Duniya Hotel

“Our housekeepers work really hard to provide clean and organized rooms to our guests, even in extreme hot or cold weather. They clean their mess without any issues after their check-out. They always have a big smile on their face, even through a very busy shift. They greet and care about each and every guests. They deserve the best.”


“She goes above & beyond for our hotel/Team. She cleans rooms, makes beds, does laundry & stands in wherever we need her due to being short staffed. She is always smiling & happy to be here.  She is a GREAT asset.”

The Housekeeping Team of Best Western Plus

“I have been in the industry now for 8 years, and in all my history here, the Housekeeping team is outstanding. They all work together, and are only as strong as their weakest link. They never leave anyone to struggle alone. It’s been a tough year for many places, due to staff shortages, and we are no exception. These team members did not let this bring them down. Instead, they use this as a challenge everyday, they face it head on, and always come out victorious. This team rocks and I am truly honored and blessed to have them. They truly care about the guests and the Housekeeping Supervisor and Inspector show great leadership in keeping this place a rockin and the guests happy.”

The Housekeeping Team of Best Western Plus East Syracuse Inn

“Over the last two months we have completely turned over our housekeeping team from manager, housekeepers to maintenance. The current team we have in place has been working long hours and work as a family to accomplish our goal! They are the definition of a true team. Each and every one of them are superstars.”

The Housekeeping Team of Best Western Inn & Suites of Merrillville

“Our housekeepers here do a wonderful job cleaning & have such a great rapport with our guests. They always go above & beyond & this is why I want to nominate them.”

The Housekeeping Team of Best Western Premier

“They just really are hardworking.”

The Housekeeping Team of Best Western Plus East Inn

“Our housekeepers rock because they show up to work and go above and beyond to get their work done. They always make sure their rooms are clean and the guest has a good experience when they stay at are hotel.”

The Housekeeping Team of Best Western Inn of Los Gatos

“My Housekeeping Team is selfless and they work hard day in and day out!!! Throughout my 30+ years in hotels, this Housekeeping Team is the best!

April of 2020 during the COVID lockdown, Our  Housekeeping Manager voluntarily took time off to keep her team employed.  Our Room Attendant took the responsibility during this challenging time to ensure our level of cleanliness would be maintained without any managerial experience. Despite the challenges of operating during the COVID pandemic, we maintained our guest satisfaction scores for Cleanliness above 92%.

Last month we had our first QA inspection since 2019 and my Housekeeping Team received a certificate of recognition and awarded Best Western’s Housekeeping Excellence Award. My Housekeeping Team is small with 1 Manager, 5 Room Attendants and 1 Maintenance Houseman. They treat our hotel as their own and take much pride in their work receiving personal satisfaction in providing excellent service for our guests.

I am truly honored and blessed to have these individuals on my team. We do not take for granted our guests and the business they provide to keep us doing what we love to do!

Thank you and appreciate your consideration of honoring my Housekeeping Manager and her special team!”

The Housekeeping Team of Best Western Plus Concord Inn

“Since Covid hit, we lost most our staff. The housekeeping staff stepped up and worked 6 to 7 days a week to help keep the guest rooms ready for guest coming in. If we end up being short they come in. My housekeeper staff are amazing and no matter how tired they are they always have a smile and ready to be friendly and get the job done. They’re one of a kind.”


“Carmella takes special time to make sure each room is in its upmost cleanliness demeanor, and she is always helpful to guests that need special attention or items. She is friendly and courteous and always respectful.”

The Housekeeping Team of Best Western Plus Meridian

“They deliver superior customer care and get the job done everyday, despite what obstacles we may face. Guests recognize our housekeepers friendliness and attention to details in surveys and in person. The sound of their laughter in their end of day meeting is amazing. They are troopers through it all and deserve a reward!”

The Housekeeping Team of BEST WESTERN WESTGATE INN

“They have been with our hotel for more than 5 years and they work very efficiently and try to keep the rooms very clean and comfortable for our guests.”


“She is reliable, trustworthy and hard working. She is consistent, efficient and all rooms touched by this amazing woman are always immaculate.”


“Rodney services our Railroad contact and works independently, without supervision. His work is far beyond most in the industry.”

The Housekeeping Team of RiverTree Inn & Suites

“We are running as an independent property for Clarkston Lodging LLC. Our Housekeepers are the heart of our operation, giving our guests super clean rooms and friendly service. No operation can succeed without a dynamite housekeeping team. Hats off to ours. They rock!!”

The Housekeeping Team of Best Western Plus

“They are the best!!!!”

The Housekeeping Team of best western

“All of our housekeepers are awesome. They all show up for work on time and do a great job of cleaning.”

The Housekeeping Team of Lakeside Lodge And Suites

“Our housekeeping team is the finest ever! Epic customer service, total attention to detail, amazing team work! The proof is in our reviews! Can`t say enough about our entire team.   

The Housekeeping Team of Old Town Inn

“They have been with us for over 15+ years, very committed to their work, they make sure the rooms are spotless for our guest, and they like to make sure our guest are happy and return back to us. It clearly reflects on our rating on Trip Advisor, currently #15 in popularity index from over 283 hotels in San Diego!!!”

The Housekeeping Team of Best Western Plus Hotel Riata

“My housekeepers are just not just a staff, they are a team. No housekeeper is left behind. They all make sure the rooms are exceptional. They love returning guests and know exactly what they need during and upon arrival.  Our Head Housekeeper  makes sure that if a guest left something behind, the guest  receives it at their next destination quickly and promptly. They always have a smile on their face, and watching them interact with guests makes it even more special.”

The Housekeeping Team of Best Western Prescottonian

“Our housekeeping team has had a positive attitude and goes above and beyond with our guests. They always give 150% when at work.” 

The Housekeeping Team of BEST WESTERN TOMAH HOTEL

“I am so excited for the opportunity to praise our housekeeping team!
Our housekeeping team is responsible for taking care of a building’s general cleanliness to provide tidy and sanitary amenities to guests and residents. Their duties include cleaning floors, making beds and dusting surfaces throughout a home or other building. The team goes above and beyond everyday and we couldn’t appreciate them more!”

The Housekeeping Team of Sleep Inn and Suites

“Our Executive housekeeper has been with us for 9 years! She is everything a team leader should be! She leads by example, she is always the last to leave. She motivates the rest of her staff so they are efficient and productive. The rest of our staff is dedicated to our guests like no hskp staff I’ve seen. They are happy to help each other and always with a smile! They all deserve recognition for their hard work, especially now when every work place is understaffed. They put in 110% every single day!”

The Housekeeping Team of Best Western Plus

“My team talks the talk and walks the walk! We are, without a doubt, one of the hardest working housekeeping teams out there and this is why:
We are currently #1 in our region out of 330 hotels. We have been either #1, #2, or #3 over the last 2.5 years. Our brand sends every guest a Medallia survey and these scores are based on this survey.
We have won the Best Western’s MK Guertin award for 5 years consecutively and just won again! This is the highest honor that a Best Western hotel can win and it’s not easy! Only the top performers win this one! We’ve won it 5 years in a row and that’s because we care about what our guests experience when staying. Every member of the team takes great pride in their work, and it shows.
The proof in is the cleaning! We focus every day, during our morning meeting, on trends and what we need to accomplish. Each staff member knows their input is important. The team strives each day to improve and go above and beyond to drive happy customers.
It’s a joy to work with people who all dream big!  My team members are the biggest dreamers and I hope to give them a little dream through this honor. Hope we win and thank you for helping us make it special!

The Housekeeping Team of Berkeley Springs Inn, Sure Stay Plus by Best Western

“We have the best housekeepers and most efficient team I have ever worked with. They always give 110% to make sure the rooms are perfect and guests are happy in their stay. I am proud to work with them. They are the hardest working ladies I have ever had the honor to work with. They each deserve to win.”

The Housekeeping Team of Best Western Plus Parkway Inn

“Where to begin? They work so hard to ensure each guest has safe and clean accommodations. They go the extra mile by making towel art, greeting guests and offering assistance at all opportunities. Our team is a family and treats each other with respect each day. I want to show my appreciation during this upcoming week and remind them that we support them and are so thankful. Without our cleaning crew we do not have rooms to sell and therefore our job doesn’t exist without their hard work.”

The Housekeeping Team of Best Western Dunmar Inn

“Our property consists of 166 rooms, there are only 7 housekeepers working at this time. It has been a very busy summer with travelers and horse racing season which is over, (phew). My girls worked through the busy days doing at times 20 plus rooms and never complained, they get it going and get it done. We consider all of us as family and always help each other out. “


“Always Has a Smile. Brings her “A Game” Every time.”

The Housekeeping Team of Kokopelli lodge

“The team works hard to provide clean and fresh rooms for our guests.”


“Veronica gets compliments from our guests at least a few times a week. She’s been said to “be the glue that holds the department together”.”

The Housekeeping Team of Best Western, The Hotel Chequamegon

“Our housekeepers work their hardest, even when short staffed, handling dozens of rooms daily, and still keeping up with special requests like hypoallergenic cleanings and room setup. Our lead housekeeper is well respected by all at our facility.”


“Tracy has worked with us for 8 years and she has incredible passion for cleaning rooms and laundry. She is high energy every day and has worked with us through 3 pregnancies. She has helped train, helped run shifts, embraced upgrades (ie MOP!) and even referred her daughter to work with us. We absolutely would not be as successful as we are without her.”


“Brittany takes her job so seriously. She is passionate about taking care of guests needs and makes sure everything is just perfect in each and every room. She follows instructions to a T and takes initiative. She is excellant at communication and has helped train some of our new folks. She has been with our hotel for 3 years and worked through a pregnancy and has an adorable baby girl. She even met her husband who worked with us at the time (and now works at another company hotel).  A hotel love story!”

The Housekeeping Team of Comfort Inn St Robert/Fort Leonard Wood

“I just can’t say enough good things about our housekeeping team!  The Team worked through COVID and helped us navigate the post COVID world. They have lovingly taken care of our guests and made sure rooms were clean and sanitized. They start each day with a smile and manage to leave with a smile and laugh even at the end of a rough day. They take each day in stride. They work together and always take care of each other and our guests without fail. Our hotel is nearly 24 years old and we get asked at least once a day how old we are and they cannot believe we aren’t a brand new hotel. All of this is 100% because of the care and attention to detail our team takes. And most importantly they embrace any changes, updates, and new additions we try (like MOP!) with a positive, can-do attitude. I absolutely could not run a successful hotel without each of them!”

The Housekeeping Team of Best Western Premier

“They have had a rough couple months and being short staffed they have all chugged along with us and kept up.”

The Housekeeping Team of SureStay

“They all rock!”

The Housekeeping Team of Best Western Premier Route 97 Vernon

“Our housekeepers rock! because they care about the guests, their co workers and keep the brand new property sparkling clean.
They have great attitude towards the job and completely understand their contribution in keeping the hotel nice and clean.
I truly appreciate them even though after a hard day’s work they still manage to smile and have a great sense of humor.”

The Housekeeping Team of Best Western Plus Travel Hotel Toronto Airport

“They are all hard working and keep our property neat and clean. Our guests feel home away from home just because of our dedicated house keeping staff’s congratulation!”


“Very hard working always on time and very reliable”

The Housekeeping Team of Best western plus

“Our housekeepers are amazing they overcome anything in any obstacle they stick together work hard get through attitudes and everything and get the rooms done get their job done and go home they even come in when they shouldn’t have to they coming off days to help the rooms”

The Housekeeping Team of SureStay by Best Western

“They work as a team to keep our 122 room hotel clean and in pristine condition even when we work as such a small staff in such a large building.”

The Housekeeping Team of Best Western Plus

“My housekeepers have turned a rather run down, no  direction ship and made this a hotel people want to come back to. They work so hard every day and love being here. They have worked through, being short staffed, new management, and always have a smile on their face, and ready to help anywhere they can. We are so proud and blessed to have this team of women at our property. They make my job less stressful and it is a joy to come here and see the amazing way we treat each other, guests, and this hotel as if it was our home. I couldn’t do this without them, they truly rock!”

The Housekeeping Team of Best Western Plus

“Our Housekeeping staff work exceptionally hard, we have been understaffed and they worked relentless hours to help keep the hotel going and guests happy!”

The Housekeeping Team of POSTOAK Lodge and Retreat

“OMG!!!! I don’t know where to start. My housekeeping team is so amazing. When Covid hit we had to make many different changes. From the way to took care of our guests to the way we took care of each other. We went from 5 housekeepers and 1 laundry person to 3 housekeepers and no laundry attendant. During this hard time of trying to find workers my team really stepped up. Covering each others shifts when someone needed off for a family event. They all learned how to do laundry. Staying late to make sure someone else didn’t have to work so hard the next day. They are the true meaning of a team. Coming together working for the best of our guests and each other. Through all the craziness and uncertainty Covid left us, our sales have skyrocketed to what we did before Covid and my team has pulled it off with 1/2 the help. They are truly the best team!!!”

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