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Work less for greater guest satisfaction with VenueLytics
Visual Matrix is proud to have VenueLytics as an integration partner. They offer the most comprehensive guest experience AI platform available for hotels, making it easier to decrease your front desk calls, respond to guest feedback in real time, and increase direct bookings and ancillary revenue.
You also get the flexibility of choosing from several product modules depending on your needs, so the platform can scale with you. Read more on the modules below:
Reputation Management System
- Respond to in-stay guest concerns in minutes, not days
- Invite guests to post their positive reviews to online OTAs
- Get 5x more in-stay reviews
- Elevate guest concerns to any management level
- Directly message or call your guest immediately
24/7 AI Concierge
- Increase guest engagement by 600%
- Decrease front desk requests by more than 25%
- Immediately answer 100s of commonly asked questions
- Customize answers as needed
- Self-learning AI continuously refines questions and answers
2-Way Messaging
- Segment and target the right message to the right audience
- Customize text messaging or create repeatable templates
- Add images to promotional communications
- Offer the option of human support with every message
Ancillary Revenue
- Promote upselling (room upgrades, late checkout)
- In-venue marketing (wellness programs, specials, movies)
- Promote in-house amenities (spa, gym, golf, F&B)
- Send offers for tickets, activities, and tours
- Profit from the transactions of what guests already plan to do