With staffing issues continuing to plague the accommodation industry, it’s more important than ever for hotels to improve their efficiency and organization in order to maintain a good guest experience with fewer staff members. Visual Matrix PMS software offers the solution.
From check in to check out and return stay, our PMS software automates all the daily tasks in a hotel, increasing the efficiency and organization of hotel operations and helping them provide a guest experience that earns positive reviews and return stays.
Take our Res Management tools for example. Reservation management is the process of tracking, organizing, and coordinating all your reservation made by guests. It includes tracking room availability, managing reservations, and ensuring your guests have a pleasant experience during their stay. Res management also involves tracking customer profiles and preferences, taking payments, and managing cancellations.
Managing your hotel’s reservations offers many benefits. It enables you to plan ahead and anticipate guests’ need and preferences, plus it helps you:
- Reduce your risk of overbooking
- Streamline your reservation process
- Reduce your labor costs
- Optimize pricing and marketing strategies
You can find our time-saving, easy-to-use Res Management tools in the Front Office Supervisor module of our PMS software. It provides hotels with full visibility into your reservations, where they can:
- Pre-block arriving guests to specific rooms
- Fulfill any special guests requests, anticipating their likes and dislikes
- Put guests who are in groups close to each other
- Upgrade guests if necessary
- And more
The drop and click functionality of the tools also eliminates data entry errors!