Happy Holidays and best wishes for a prosperous and joy-filled 2024!

December 13, 2023

Dear Valued Clients,

The Visual Matrix team is busy wrapping up a big year of progress and change. During 2023, we welcomed hundreds of new customers to our family and enjoyed serving our 20,000+ users worldwide. We were honored to be named a top place to work, at #6 in the Dallas Business Journal 2023 Best Places to Work Awards.

Some of the 2023 achievements we are most pleased to have delivered to you and your teams include:

    • New MOP – MOP 2.0 is a new and improved user experience to make housekeeping and maintenance seamless and efficient.
    • More, Better, and Faster Support – An improved Support Experience with added team members, Porter, the online assistant, and improved processes to speed up resolutions. See our Monthly Report for Support Performance stats here.
    • Cloud Replacing Desktop – Moving 250 desktop properties to the cloud so they can easily keep up with their business from anywhere. No more backups and server upgrades/failures.
    • More 2-way Integrations – Completed multiple, 2-way integrations to valuable partners, like Duetto, Hapi, TipQwik, Canary, Directful, Bounte, Clairvoyix, Owner Relations, and Nevotek/Philip, and more. See the complete list of Integration Partners here.

We are already looking forward to many exciting plans for 2024, including:

    • PMS in your pocket – A refreshed user experience for PMS that will be fully mobile responsive.
    • VM en Español – Multiple language offerings in cloud PMS, starting with Spanish
    • More Hotels in the VM Community – Bringing new, growing brands to the PMS platform like Sonesta.

We are grateful to have you as a client and look forward to serving you in 2024!

Georgine Muntz

Sincerely,
Georgine Muntz, Visual Matrix CEO

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