Nothing sinks a guest’s stay faster than walking into a room with a running toilet, a broken AC, or a TV that won’t turn on. Every hotel maintenance ticket that gets missed or delayed is a potential one-star review waiting to happen. When maintenance is purely reactive, your front desk spends the day apologizing and […]
Hotel Maintenance Ticket Habits That Prevent Guest Complaints Read More »
Most hotels have a DND policy written down somewhere. The problem is what happens between the paper and the floor. A housekeeper notes the sign at 9 a.m. She notes it again at 2 p.m. She tells her supervisor at the end of her shift. The supervisor leaves a note for the front desk. By
Why Your Hotel Do Not Disturb Policy Matters More Than You Think Read More »
Hotels leave money on the table every single day. Not because guests refuse upgrades. Not because add-ons have no value. Because the offer never gets made. Traditional upselling depends on three things happening at once: the staff member remembers to ask, knows what to offer, and feels confident enough to pitch it during a busy
Hotel Upsell Software: How EasyBoost Turns Every Reservation Into Revenue Read More »
Dear Valued Hoteliers, Efficiency-Focused Operators, Housekeeping and Maintenance Leaders, and the Frontline Teams Who Keep Operations Moving, As we adjust to 2026, I want to take a moment to recognize and appreciate you, your teams, and the incredible individuals behind the scenes who keep your hotels running smoothly every day. As part of the MOP
Hotel housekeepers gain direct control over the lost & found process to expedite reuniting guests with their belongings. Richardson, Texas, – Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, is enhancing its MOP housekeeping and maintenance software tool with new Lost & Found capabilities, allowing hoteliers and guests to keep
Scanning a hotel guest’s driver’s license, passport, or other identification documents at the front desk check-in offers more than convenience. ID scanners for hotels read the magnetic stripe or bar code found on government-issued IDs and automatically populate the data in your Property Management System (PMS) software. In general, there are two types of ID scanners.
Scan your way to more efficiency, security, and growth with ID Scanners Read More »
With staffing issues continuing to plague the accommodation industry, it’s more important than ever for hotels to improve their efficiency and organization in order to maintain a good guest experience with fewer staff members. Visual Matrix PMS software offers the solution. From check in to check out and return stay, our PMS software automates all
Reservation Management tools in Visual Matrix improve hotels organization and efficiency Read More »
The use of electronic wireless locks and especially mobile keys is becoming more widespread with a majority of hotel guests wanting contactless check-in/check-out. But guest satisfaction is just one reason to upgrade your lock and key mechanisms. Wireless electronic locks came into use in the 1980s thanks to magnetic stripe (magstripe) technology that’s still in
Visual Matrix helps you secure the many benefits of wireless electronic locks Read More »
Last year was an exciting year of change and growth for us and our hoteliers. One important area that we focused our efforts on was improving customer support for both our PMS hotel software and MOP housekeeping app. We made changes to leadership with the addition of Suchi Reddy as CIO and Lauren Crocket as Director
Visual Matrix is making big strides in customer support and satisfaction Read More »
