August 2026

By Lissa Marten, CEO, Visual Matrix I came into hospitality as a software operator, not a hotelier. That distinction has shaped my first 90 days as CEO of Visual Matrix. I’ve spent my career building vertical software businesses, but hospitality has its own rhythms, pressures, language, and most of all, its own culture. I’ve spent

Visual Matrix is expanding hotel PMS support with the launch of a new Client Success department. Every hotel using the Visual Matrix PMS or MOP new has a dedicated Client Success Manager (CSM). The investment expands Visual Matrix’s approach to client service beyond traditional technical support, creating a dedicated resource focused on helping hotels get