Maintenance is the team most likely to be alone, in the lowest-visibility part of the property, holding the keys to everything. Boiler rooms. Rooftops. Parking decks. The back stairwell at 11pm. If something goes wrong, the front desk often doesn’t know for hours. By then it’s documentation, not response. That’s the gap. Most hotel safety […]
Safety for Maintenance Teams with On-Property Alerts Read More »
The 3:45 PM rush is not a housekeeping problem. It is a sequencing and communication problem. Your team is fast enough. The system around them is what slows them down. Here are five habits that high-performing housekeeping operations run on, and how automated room status makes each one stronger. 1. Prioritize Cleans Efficiently Most teams
Hotel Housekeeping Checklist: Five Habits to Prepare for Check-In Read More »
Most general managers measure their housekeeping team in two numbers: rooms per attendant and inspection scores. Your housekeepers measure the job in something else entirely. They measure it in whether you ever set foot on their floor. Whether you noticed when they did something well. Whether the linen cart was stocked when they got there
Insights from Hotel Housekeeping Staff: 6 Things Your Team Wishes You Knew Read More »
With Earth Day approaching this April, it’s a great time to reflect on how the hospitality industry can embrace sustainability. Today’s travelers are more eco-conscious than ever, often seeking out properties that demonstrate a commitment to the environment. But going green doesn’t necessarily require installing solar panels or completely overhauling your infrastructure. Sometimes, the most
Get Ready for Earth Day: How Going Digital Helps Your Hotel Go Green Read More »
Simplify your check-in process The check-in process is your hotel’s first opportunity to make a lasting impression on a guest. But when front desk agents are bogged down by manually entering names, addresses, and ID numbers, that crucial moment of hospitality is lost to administrative tasks. That’s why Visual Matrix has partnered with Shadow Custom
Partner Spotlight: Shadow Custom ID Scanners Read More »
Recent Visual Matrix on-site visit with Tika Shah (Center) and her team at Sonesta Select Statesville, North Carolina. Why Our Support Team Has a Unique Perspective At Visual Matrix, our support team isn’t just a group of tech experts, they are seasoned hospitality professionals who work directly with hotels every day. They understand the daily
What Our Support Team Wants Every Hotelier to Know Read More »
Hotel Tech True hotel PMS integration is rarely what vendors claim it is. Hoteliers hear “integrates seamlessly” in every demo, but most owners and general managers eventually discover the hard way that integration is the most misunderstood and misused word in hotel tech. A property management system runs daily operations end to end, when partner
Why ‘Integration’ is the Most Misunderstood Word in Hotel Tech Read More »
Stay Ready. Pass Every Inspection. Hotel Inspections have a way of showing up at the worst possible moment. A brand auditor arrives during a short-staffed weekend. A health and safety inspector walks through right after a busy checkout rush. A food and beverage review catches your kitchen mid-service. The hotels that consistently pass are not
MOP Helps Prepare for Any Hotel Inspection Read More »
