Lauren Crocket

Human Trafficking Prevention Month: Why Every Hotel, Every Role, Every Day Matters

January is Human Trafficking Prevention Month, and for those of us in hospitality, this is not an abstract issue. It affects real people, real hotels, and real communities. One of the most dangerous misconceptions is this: “Only certain hotels or locations are at risk.” The reality is that trafficking can occur at any property, in […]

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Turn Slow Days Into Smart Days with MOP: 5 Revenue Boosting Tasks for Hotels

💡 Slow shifts don’t mean wasted time. MOP helps your hotel turn downtime into revenue-building strategy. ✅ 1. Create Deep Cleaning Tasks in MOP Use quiet days to tackle deep cleaning in guest rooms, hallways, public areas, and back-of-house zones. With Visual Matrix MOP, you can: Assign detailed cleaning tasks by area Standardize processes for

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Looking Ahead to 2026: A Letter from our CEO, Georgine Muntz

Dear Visual Matrix Clients, Technology Integration Partners, Industry Collaborators, and Fellow Fighters Against Human Trafficking, As we welcome a new year, I want to pause and say thank you. Thank you for your trust, your partnership, and the meaningful work we continue to do together across this industry. This past year brought real momentum. We

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Hotel Maintenance Debt: The Hidden Cost That’s Draining Profits

As we approach the end of the year, hotel owners focus on budgets, initiatives, and guest experience upgrades. Yet one costly issue often goes unnoticed: maintenance debt. These unresolved maintenance tasks quietly pile up, creating operational strain—especially for housekeeping teams—just as a new year begins. Reduce with MOP Automation Read the FAQ’s Book a Demo

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🎄‘Tis the Season for Holiday Chargebacks: The Fortis Guide to Keeping Your Hotel Protected

Holiday Readiness Chargeback prevention • Visual Matrix + Fortis Holiday Chargebacks Are Preventable — Here’s How Hotels Stay Protected The holidays bring full rooms, fast-paced check-ins, and packed reservation logs. But they also bring a rise in fraudulent charges, processing errors, and costly chargebacks. Whether it’s guests disputing charges after checkout, stolen cards sneaking through

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