Knowledge Base is a key support hub for clients using Visual Matrix PMS and MOP software, so we’re excited to launch a new Spanish version for those who prefer reading and learning in their native language. Our hope is the new Spanish version will: Save Spanish-speaking users valuable time and help them be more productive, …
Leveraging technology for communication with hotel staff, including housekeepers and maintenance teams, has become crucial in the hospitality industry to enhance guest satisfaction. The right technology can enable real-time, seamless communication and coordination, helping resolve guest requests or issues promptly. Here’s a look at the top five ways you can use technology to increase guest …
Top 5 Strategies for Increasing Guest Satisfaction Using Technology Read More »
Sometimes small changes to your hotel’s housekeeping and maintenance routines can have a big impact on your guest experience. They can also save you money and hassle in the long run. In honor of International Housekeepers Week, we’ve pulled together a short list of things you can add to your daily routines that are easy …
9 Easy Housekeeping and Maintenance Tasks Every Hotel Should Be Doing Read More »
Busy hotel housekeepers need the right tools to deliver on your hotel’s brand promise, because what they do day in and day out directly impacts your guest experience. The right tools can help housekeepers do their jobs better and make it easier to complete assignments, so they can get more done in less time. That’s …
Top 3 Reasons to Add a Housekeeping Mobile App to Your Hotel Read More »
6 Benefits of Using Total Square Footage Worked Managing the labor needs of a hotel can be a challenge, particularly when there’s a labor shortage. One metric, the total-square-footage-worked by housekeepers, can provide critical insights about the needs of your hotel that can help you increase your efficiency, enhance your guest experience, and improve your …
Why hotels should be using the total-square-footage-worked metric Read More »
In the dynamic landscape of the hospitality industry, hotels continually seek ways to enhance guest experiences while safeguarding their revenue streams. Chargebacks, however, can pose a significant challenge, impacting both profitability and guest satisfaction. Fortunately, Visual Matrix offers powerful strategies that hoteliers can employ to prevent chargebacks and maintain a seamless guest journey. What are …
Mitigate Chargebacks with Visual Matrix: Strategies to Safeguard Your Hotel’s Revenue Read More »
Founded 42 years ago, Environmental Services Week/International Housekeeping Week (its official name) is a time for us to recognize and honor the hardworking professionals who keep our hotels, office buildings, hospitals, schools, and other establishments clean and safe for us to use every day. Where would we be without them! The annual celebration always takes …
It’s not location, location, location. It’s cleanliness, cleanliness, cleanliness. Hotel cleanliness and housekeeping are essential factors that significantly impact guest satisfaction and positive reviews. Among the various factors that shape a guest’s hotel experience, cleanliness stands out as the one that carries the most weight in the eyes of guests. Numerous research studies and surveys …
The Most Important Factor for Hotels to Get Positive Online Reviews Read More »
Like with people who work together, two-way communication between your hotel’s property management system (PMS) and a housekeeping and maintenance system is critical to your success. One needs to know what the other is doing and be able to adjust to changes quickly to ensure goals are met on time. When your systems can send …
We’re thrilled to have received the first annual AHLA Tech Acceleration Award at The Hospitality Show. The award recognizes our contributions to the development of the innovative HTNG Express Standard that accelerates PMS integrations from months to under a week. “Visual Matrix is an honorable winner of the first AHLA Tech Acceleration Award,” said AHLA …
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