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Visual Matrix Appoints Director of Client Experience to Expand Hospitality Business Growth

The new director will focus on product expansion with Visual Matrix’s recent acquisition of LodgingControls and its highly successful MOP product. Richardson, Texas (April 5, 2022) – Visual Matrix, an industry-leading provider of advanced hospitality operating system technology, today announced it has named Lauren Crocket as director of client experience, with a focus on its …

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The Visual Matrix Support Structure: Helping to Resolve Your Requests and Get You Back in Front of Your Guests

The Visual Matrix team wants to make sure you have the resources you need to keep your property’s operations running smoothly. When questions arise, your team members need quick and easy access to answers, and Visual Matrix has a support structure to help! If your issue is noncritical/low priority with minimal business impact (i.e., feature …

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Hospitality WiFi Announces Tiered Login Solution for Best Western Rewards

The Visual Matrix PMS, as part of its full hotel operating system, integrates seamlessly with several hotel technology solutions, including its most recent integration with Hospitality WiFi’s Tiered Guest Login. Now, when visiting Best Western’s U.S properties, Elite Rewards members are automatically offered a faster tier of Wi-Fi service, and other Best Western Rewards members …

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Stay in the Know and Keep Your Business Running Smoothly With Free Tips From Visual Matrix!

Puzzled why your guestroom availability isn’t matching actual numbers? Unsure what’s leading to discrepancies in your reporting processes? Find the answers to placing your business back on track towards enhanced efficiency and success by signing up to receive Visual Matrix tip sheets! Our tip sheets cover a wide array of common industry challenges that can …

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Visual Matrix Acquires LodgingControls as Part of Strategic Expansion to Provide the Latest in PMS Efficiency

Visual Matrix Acquires LodgingControls as Part of Strategic Expansion to Provide the Latest in PMS Efficiency This acquisition will enable hoteliers to further streamline operations and improve employee productivity to meet growing guest expectations. November 9, 2021 – Visual Matrix, an industry-leading hotel property management PMS software company, has today announced its acquisition of LodgingControls, Inc., …

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Visual Matrix Partners with FLEXIPASS to Implement Digital Mobile Key Features in PMS Solutions

Leading PMS provider and award-winning mobile access provider will offer contactless experiences for hotelier guests.  RICHARDSON, TX – July 22, 2021 – Visual Matrix, an industry-leading hotel property management software providing an all-in-one PMS, today announces the integration of Mobile Key functionalities into its PMS platform through FLEXIPASS, the Preferred Mobile Key solution for hospitality providers. …

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Post-COVID Choices: Choosing the Right PMS Provider

By Charlie Rhodes The travel and hospitality industry has been tested in new ways in the wake of the COVID-19 pandemic. According to the U.S. Travel Association, the travel economy experienced $492 billion in cumulative losses between March 2020 through the end of the year. Throughout the pandemic, advancements in automation and technology met the needs of …

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Visual Matrix Adds Staff Productivity Tracking and Guest Texting Features to All-in-one PMS Solution

Innovator of cloud-based PMS technology provides labor resource-strapped hoteliers with advanced tools needed to effortlessly adapt to the uptick in guest bookings. RICHARDSON, TX – May 11, 2021 – – Visual Matrix, an industry-leading hotel property management software providing an all-in-one PMS, today announces the integration of hotel housekeeping productivity tracking and guest texting functionalities …

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Visual Matrix and Shift4 Payments Partner to Implement EMV Payment Protection at U.S. Hotels

RICHARDSON, TX – March 23, 2021 – Visual Matrix, an industry leading hotel property management software providing an all-in-one PMS with revenue management, channel management, and operational tools, has announced the completion of a partnership agreement with Shift4 Payments to offer enhanced payment processing capabilities to Visual Matrix PMS hotel customers. As part of the …

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How can we help?

The hotel panic button you can start using today

Los Angeles has a new ordinance that requires hotels to provide staff with a panic button. They are required to have this in place by August 12th. This will be happening nationally and Visual Matrix can help you comply, and most importantly, protect your staff.
Our Mobile Operating Platform (widely known as MOP) has been in use by hotels for years and puts panic button technology right on your smartphone or tablet.

You can activate and start using MOP instantly. It’s just as easy to train and learn. Once MOP is downloaded on a mobile device, your staff can tap the panic button anytime to alert other staff for help.
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