News

Reservation Management tools in Visual Matrix improve hotels organization and efficiency

With staffing issues continuing to plague the accommodation industry, it’s more important than ever for hotels to improve their efficiency and organization in order to maintain a good guest experience with fewer staff members. Visual Matrix PMS software offers the solution.  From check in to check out and return stay, our PMS software automates all

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Top 5 reasons hotels should make cleaning inspections a top priority

As soon as a guest enters their room, they’re inspecting it. They’re looking to see if everything’s in order and to find what’s not. From the room’s temperature to its appearance, cleanliness and even odor, guests are the ultimate judges of your rooms and their experiences determine whether or not they’ll be coming back. So,

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Visual Matrix PMS software helps you reach and market to your existing customer base

Marketing to your existing customer base is easier with Property Management System (PMS) software like Visual Matrix. With our PMS, you get tools for accessing all kinds of valuable sales and marketing data in your PMS software that you can use to generate mailing lists and reach existing customers either by direct mail or email.

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Visual Matrix enhances its Groups Availability functionality to make hotelier’s jobs easier

There’s a lot that goes into managing group bookings. Hotels are always looking for ways to make the process easier. We hope our latest enhancements to our PMS software, while small in detail, will make a big difference for our hoteliers. The enhancements we’ve made are to our Groups Availability display. A group availability display

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Visual Matrix PMS software now offers a more streamlined credit card process, offering numerous benefits

In our ongoing efforts to provide hoteliers with tools for increased efficiency and a better guest experience, we’ve recently upgraded our PMS software to enable direct entry of guests’ credit card numbers. The upgrade frees hoteliers from an old two-step process, where they had to use a PIN pad to enter credit card numbers. The

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Visual Matrix makes it easier for hotels using its Property Management System to adapt to new U.S. state tax laws for OTAs 

In 2018, following a landmark U.S. Supreme Court case (South Dakota v. Wayfair), many U.S. states enacted marketplace facilitator laws. The laws shift the burden of collecting and remitting sales tax from the individual seller of a product to the marketplace facilitator, the e-commerce site where the product is being sold. Think Amazon and eBay,

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Visual Matrix helps you secure the many benefits of wireless electronic locks

The use of electronic wireless locks and especially mobile keys is becoming more widespread with a majority of hotel guests wanting contactless check-in/check-out. But guest satisfaction is just one reason to upgrade your lock and key mechanisms.  Wireless electronic locks came into use in the 1980s thanks to magnetic stripe (magstripe) technology that’s still in

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Visual Matrix celebrates International Women’s Day today and every day

Celebrate National Women’s Month with Appreciation and Support. National Women’s Month is a time to celebrate and recognize all the amazing women in the world who have made a positive impact in their respective fields. This celebration is especially important in the hospitality and hotel industry, which traditionally employs and empowers many women. At this

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Visual Matrix is making big strides in customer support and satisfaction

Last year was an exciting year of change and growth for us and our hoteliers. One important area that we focused our efforts on was improving customer support for both our PMS hotel software and MOP housekeeping app. We made changes to leadership with the addition of Suchi Reddy as CIO and Lauren Crocket as Director

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