August 2023

Leveraging technology for communication with hotel staff, including housekeepers and maintenance teams, has become crucial in the hospitality industry to enhance guest satisfaction. The right technology can enable real-time, seamless communication and coordination, helping resolve guest requests or issues promptly. Here’s a look at the top five ways you can use technology to increase guest […]

Busy hotel housekeepers need the right tools to deliver on your hotel’s brand promise because what they do day in and day out directly impacts your guest experience. That’s where tools like MOP 2.0, the industry-leading housekeeping and maintenance mobile app from Visual Matrix, prove to be invaluable for a hotel’s operation. Once housekeepers experience

6 Benefits of Using Total Square Footage Worked Managing the labor needs of a hotel can be a challenge, particularly when there’s a labor shortage. One metric, the total-square-footage-worked by housekeepers, can provide critical insights about the needs of your hotel that can help you increase your efficiency, enhance your guest experience, and improve your

In the dynamic landscape of the hospitality industry, hotels continually seek ways to enhance guest experiences while safeguarding their revenue streams. Chargebacks, however, can pose a significant challenge, impacting both profitability and guest satisfaction. Fortunately, Visual Matrix offers powerful strategies that hoteliers can employ to prevent chargebacks and maintain a seamless guest journey. What are

Founded 42 years ago, Environmental Services Week/International Housekeeping Week (its official name) is a time for us to recognize and honor the hardworking professionals who keep our hotels, office buildings, hospitals, schools, and other establishments clean and safe for us to use every day. Where would we be without them! The annual celebration always takes

It’s not location, location, location. It’s cleanliness, cleanliness, cleanliness. Hotel cleanliness and housekeeping are essential factors that significantly impact guest satisfaction and positive reviews. Among the various factors that shape a guest’s hotel experience, cleanliness stands out as the one that carries the most weight in the eyes of guests. Numerous research studies and surveys