Hotel housekeepers gain direct control over the lost & found process to expedite reuniting guests with their belongings. Richardson, Texas, – Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, is enhancing its MOP housekeeping and maintenance software tool with new Lost & Found capabilities, allowing hoteliers and guests to keep […]
Watch Townsquare 2025 Recap Joined by Event Co-Host Actabl, the Three-Day “Townsquare” Event Empowers Brand Leaders, Consultants and Tech Innovators to Tackle Topics Including the Need for Greater Technology Collaboration, the Fight Against Human Trafficking, and the Establishment of Women Leaders in Hospitality Fort Worth, Texas, March, 2025 – Visual Matrix, a leading provider of
The devastating California wildfires continue to impact countless lives, communities, and businesses, including the hospitality industry. As these fires rage on, there are vital ways individuals, organizations, and hotels can make a meaningful difference for those affected. How the Hotel Industry Is Helping Hotels across the region are stepping up to provide relief and support
California Wildfires: How You Can Help and How the Hotel Industry Is Making a Difference Read More »
Visual Matrix Once Again Recognized as One of Dallas’ Best Places to Work in 2024 Amid Ongoing Growth and Innovation North Texas Names Visual Matrix as a Premier Employer in Hospitality Technology Dallas, December, 2024 – Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, was once again recognized by the
Visual Matrix Ranks #4 Among Dallas’ Best Places to Work in 2024 Read More »
Cheers to a Great 2024 and a Bright Future! As the year draws to a close, we want to take a moment to thank you for choosing us as your trusted technology partner. Your support and collaboration have been key to our success, and we hope 2024 has been as rewarding for you as it
Celebrating Progress: A Year of Growth with Visual Matrix By Georgine Muntz Read More »
Ishan Patel, owner of Sonesta ES Suites Houston, highlights the intersection of guest loyalty and profitability in his recent Hotel Business article, emphasizing how loyalty programs drive revenue. Patel illustrates the benefits of technology integration, particularly through Visual Matrix’s Property Management System (PMS) and the Sonesta Travel Pass program, which streamline loyalty enrollment and enhance
A Hotel Business Article on Boosting Guest Loyalty with Seamless Technology Read More »
End-of-Year Prep: Essential VM Reports to Set Your Hotel Up for Success in the New Year As the year wraps up, it’s crucial for hotel owners, general managers, and front desk staff to ensure everything is on track and primed for a smooth transition into the new year. With Visual Matrix reports, you have all
Prepare Your Hotel for 2025 with Essential End-of-Year VM Reports Read More »
Diwali, also known as the Festival of Lights, will be celebrated this year on November 12. To our friends throughout the hospitality industry who celebrate, the team here at Visual Matrix wants to wish you and yours a very bright and happy Diwali celebration! If you’re unfamiliar with India’s biggest national holiday, you’re in for
Tips to help light up the world with hope this Diwali Read More »
For more information on topics discussed in this article please follow the links below to learn more Running a hotel means every department, from housekeeping to maintenance, must be in sync with the front desk. Having total visibility across these teams is essential for smooth daily operations, faster decision-making, and better guest service. Visual Matrix
For more information on topics discussed in this article please follow the links below to learn more. Preventative maintenance (PM) is a crucial aspect of hotel operations that ensures guest safety, reduces the likelihood of costly repairs, and enhances the overall guest experience. By implementing a thorough maintenance schedule and checklist, hotels can avoid potential
Preventative Maintenance in Hotels: Importance and Best Practices Read More »
Visual Matrix Supports AHLA & AHLA Foundation to Promote Human Trafficking Awareness Training, Support Alongside Expanded Access to Housekeeper Safety Buttons Hoteliers gain expanded knowledge and support in the fight against human trafficking Richardson, Texas, October 28, 2024 – Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, is working with
In the hospitality industry, efficient room turnover is crucial for guest satisfaction and operational success. Here are some best practices to optimize housekeeping operations: Set Clear Standards and Checklists Establish consistent cleaning protocols with a checklist to ensure that no task is missed. Standardized room cleaning practices reduce errors, save time, and guarantee that rooms
Optimizing Housekeeping Operations: Best Practices for Room Turnover Efficiency Read More »
Dallas, September 18, 2024 – Talsey AI, a leading AI-powered guest communication tool, partners with Visual Matrix, a renowned property management system provider. This engagement aims to enhance the guest experiences and streamline hotel operations through smart chat technology integration. Talsey AI’s communication platform uses AI technology to enable more effective interaction between hotels and
Talsey and Visual Matrix Partner to Revolutionize Guest Communication for Hoteliers Read More »
Visual Matrix recognizes hospitality’s hardest workers with a selection of prizes all MOP housekeeping users are eligible to win Richardson, Texas, September X, 2024 – Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, celebrates hospitality’s hardest workers this International Housekeepers Week with its 3rd annual VM Shine Sweepstakes. As in
Guests who cause problems for hotel staff and other guests or do harm to your property can also hurt your guest experience and ultimately your reputation. You have to manage the problem as it happens, but you also have to think long-term to prevent them coming back to your hotel. Your hotel’s PMS (property management
Enhance Hotel Security with Visual Matrix: Easily Flag Unwelcome Guests Read More »
We are excited to share that CEO of Visual Matrix, Georgine Muntz, recently sat down with Hotel Management to discuss the future of hotel technology and how Visual Matrix continues to lead the charge in transforming hospitality operations. In this exclusive interview, Georgine delves into the latest advancements in property management systems (PMS) and the
At Visual Matrix, we’re dedicated to helping you streamline your hotel operations and enhance your efficiency. Our MOP 2.0 (Mobile Operating Platform) is a powerful tool that offers everything you need to manage your property effectively. To make it even easier for you to get the most out of MOP 2.0, we’ve created a series
Maximize Your Efficiency with MOP: A Preview of Our Printable Guides Read More »
MOP by Visual Matrix Helps Hoteliers Achieve Efficiencies in a Strained Labor Market, Industry Adoption Grows by More than 400% Visual Matrix MOP continues to improve hotel operations, optimize guest satisfaction, and set new standards for worker safety Richardson, Texas, August 8, 2024 – Visual Matrix, a leading provider of advanced technology solutions for the
In the rapidly evolving hospitality industry, staying ahead of the curve is essential. Visual Matrix Cloud offers a robust and comprehensive solution designed to streamline hotel operations, enhance efficiency, and provide superior service to guests. Whether you’re a prospective customer, a current desktop user considering a switch to the cloud, or an existing cloud user
Embrace the Future with Visual Matrix Cloud Read More »
Visual Matrix and Sojern Bringing the Power of AI-driven digital Marketing and Guest Experience Solutions to Its Popular Hospitality Operating System Richardson, Texas, July 10, 2024 – Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, is proud to welcome the number one travel marketing platform Sojern as a key integration
Visual Matrix Announces Integration Partnership with Sojern Read More »
Facebook Twitter LinkedIn Email X Threads MOP is our popular housekeeping and maintenance tool hotels use to streamline their management processes and boost their efficiency. Key to users’ success with MOP as well as with our PMS (property management system) is our online support resource called Knowledge Base. It’s a large and constantly growing online
Enhance Your Hotel Operations with Help from the Visual Matrix MOP Knowledge Base Read More »
Hospitality Women’s Innovation Council Survey: Only 21 percent of hotel professionals think current hotel technology is doing a good job for hotels and guests – 91 percent see better collaboration among providers as the key to meaningful improvement More than 300 owners, managers and technologists participated in the study, Powered by Visual Matrix Richardson, Texas,
Survey Reveals Critical Need for Improved Tech Collaboration in Hospitality Industry Read More »
For more information on the topics featured in this article, or to learn more about Visual Matrix and or MOP, Please visit the links featured at the bottom of this article. We are glad you are here! The U.S. hotel industry is currently grappling with rising labor costs and an acute shortage of skilled workers.
Property level data from Visual Matrix PMS is now accessible through the Hapi Integration Platform, and Sonesta International is already capitalizing by delivering real-time data into their Customer Data Platform. For more information, on the Hapi and Visual Matrix partnership, or to schedule a demo, please visit the links featured below. MIAMI and DALLAS, June
Visual Matrix Expands Data Centralization Capabilities for Hapi Read More »
We’re pleased to announce that we’ve taken another big step in making our technology more accessible and efficient for hoteliers and staff who prefer other languages than English. Our popular cloud-based PMS and onscreen user assistant Porter are now fully available in both English and Spanish. Hotels can now carry out their day-to operations and
Visual Matrix Cloud and onscreen user assistant Porter are now available in Spanish! Read More »
The Women’s Innovation Council, Powered by Visual Matrix, Is Soliciting Survey Feedback to Improve Future Meetings and Continued Industry Outreach Richardson, Texas, May 29, 2024 – The Women’s Innovation Council, a working group of industry leaders and experts throughout the hospitality industry, is seeking feedback from hoteliers and hospitality technologists to improve future meetings and
Women’s Hospitality Innovation Council Survey Seeks Feedback: We’re All Ears Read More »
In today’s globalized world, catering to diverse clientele is paramount for hotels seeking to maximize guest satisfaction and operational efficiency. One crucial aspect of this endeavor is ensuring that your property management system (PMS) offers comprehensive language support, including Spanish and other languages. Let’s delve into why having a PMS with Spanish and multi-language options
The Multilingual Imperative: Why Your PMS Needs Spanish Support Read More »
In the fast-paced hospitality industry, ensuring smooth operations and guest satisfaction is paramount. With the Visual Matrix Mobile Operating Platform (MOP), managing housekeeping and maintenance tasks becomes a breeze, empowering hoteliers to streamline processes and deliver exceptional guest experiences. Understanding Tasks in MOP MOP encompasses a wide range of housekeeping and maintenance activities aimed at
Unlock Efficiency and Enhance Guest Satisfaction with MOP Tasks Read More »
In the wake of increased emphasis on staff safety and compliance with safety ordinances in cities such as Los Angeles, California, hotels are turning to innovative solutions to enhance security measures. One such solution gaining traction is the Visual Matrix, Mobile Operating Platform’s (MOP) Panic Button feature. This feature offers a simple yet effective way
How The Visual Matrix MOP Panic Button Feature Can Keep Your Hotel Compliant and Secure Read More »
As Earth Day approaches, hotels around the world are seeking ways to minimize their environmental impact and contribute to sustainability efforts. From reducing waste to conserving energy, here are ten actionable steps your hotel can take to support the environment this Earth Day and beyond. 1. Implement Recycling Programs: Set up recycling bins in guest
Green Practices: 10 Ways to Support the Environment in Your Hotel Read More »
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