Scott Nance

Leveraging technology for communication with hotel staff, including housekeepers and maintenance teams, has become crucial in the hospitality industry to enhance guest satisfaction. The right technology can enable real-time, seamless communication and coordination, helping resolve guest requests or issues promptly. Here’s a look at the top five ways you can use technology to increase guest

Busy hotel housekeepers need the right tools to deliver on your hotel’s brand promise because what they do day in and day out directly impacts your guest experience. That’s where tools like MOP 2.0, the industry-leading housekeeping and maintenance mobile app from Visual Matrix, prove to be invaluable for a hotel’s operation. Once housekeepers experience

6 Benefits of Using Total Square Footage Worked Managing the labor needs of a hotel can be a challenge, particularly when there’s a labor shortage. One metric, the total-square-footage-worked by housekeepers, can provide critical insights about the needs of your hotel that can help you increase your efficiency, enhance your guest experience, and improve your

In the dynamic landscape of the hospitality industry, hotels continually seek ways to enhance guest experiences while safeguarding their revenue streams. Chargebacks, however, can pose a significant challenge, impacting both profitability and guest satisfaction. Fortunately, Visual Matrix offers powerful strategies that hoteliers can employ to prevent chargebacks and maintain a seamless guest journey. What are

Founded 42 years ago, Environmental Services Week/International Housekeeping Week (its official name) is a time for us to recognize and honor the hardworking professionals who keep our hotels, office buildings, hospitals, schools, and other establishments clean and safe for us to use every day. Where would we be without them! The annual celebration always takes

It’s not location, location, location. It’s cleanliness, cleanliness, cleanliness. Hotel cleanliness and housekeeping are essential factors that significantly impact guest satisfaction and positive online reviews for hotels. Among the various factors that shape a guest’s hotel experience, cleanliness stands out as the one that carries the most weight in the eyes of guests. Numerous research

Like with people who work together, two-way communication between your hotel’s property management system (PMS) and a housekeeping and maintenance system is critical to your success. One needs to know what the other is doing and be able to adjust to changes quickly to ensure goals are met on time. When your systems can send

We’re thrilled to have received the first annual AHLA Tech Acceleration Award at The Hospitality Show. The award recognizes our contributions to the development of the innovative HTNG Express Standard that accelerates PMS integrations from months to under a week.  “Visual Matrix is an honorable winner of the first AHLA Tech Acceleration Award,” said AHLA

National safety is the collective effort to ensure the well-being and protection of individuals within a country. It encompasses various measures and regulations implemented to prevent accidents, mitigate risks, and safeguard the welfare of citizens. Safety plays a crucial role in maintaining a secure and harmonious society, as it impacts everyone from employees to customers

In honor of National Safety Month in June, we wanted to share a couple of proven ways for keeping your hotel staff safe on the job and protecting your bottom line from fraudsters.  Encouraging safety in the workplace is important for any business and can take many forms. According to the National Safety Council (NSC), businesses

Setting the right room rate that attracts the right guest at the right time can be a full-time job for hoteliers without a full-time revenue manager on staff. But if you want to increase profitability as well as efficiency and guest satisfaction, revenue management is key.  The best hotel property management system (PMS) software will

A hotel property management system (PMS) is the central hub for a hotel’s daily operations. By its nature, it connects all your staff to what’s going on at your hotel, from reservations and housekeeping to revenue management and guest needs. Advanced PMS software, like the Visual Matrix PMS, should include tools and features that address

In today’s digital age, the hospitality industry is rapidly evolving, with online bookings becoming increasingly popular among travelers. A key component of this shift is the adoption of booking engines by hotels. A booking engine on a hotel’s website or mobile app streamlines the reservation process and offers numerous other benefits as well.  Here’s a

The best PMS software gives you the ability to store guest preferences and history, so your front desk staff can provide personalized service and anticipate guest needs. With a personalized approach, you can improve guest satisfaction and loyalty that can lead to more return stays and positive online reviews. Within Visual Matrix PMS software, every