Dear Visual Matrix Clients, Technology Integration Partners, Industry Collaborators, and Fellow Fighters Against Human Trafficking, As we welcome a new year, I want to pause and say thank you. Thank you for your trust, your partnership, and the meaningful work we continue to do together across this industry. This past year brought real momentum. We […]
Looking Ahead to 2026: A Letter from our CEO, Georgine Muntz Read More »
Richardson, Texas—Visual Matrix, an industry-leading provider of advanced technology solutions for the hospitality industry, is meeting the increasing demand for emergency safety devices in hotels with its Mobile Operating Platform, MOP. The MOP Panic Button is one of many features readily available when the app is downloaded to a mobile device. “As more cities across
With staffing issues continuing to plague the accommodation industry, it’s more important than ever for hotels to improve their efficiency and organization in order to maintain a good guest experience with fewer staff members. Visual Matrix PMS software offers the solution. From check in to check out and return stay, our PMS software automates all
Reservation Management tools in Visual Matrix improve hotels organization and efficiency Read More »
As soon as a guest enters their room, they’re inspecting it. They’re looking to see if everything’s in order and to find what’s not. From the room’s temperature to its appearance, cleanliness and even odor, guests are the ultimate judges of your rooms and their experiences determine whether or not they’ll be coming back. So,
Top 5 reasons hotels should make cleaning inspections a top priority Read More »
Marketing to your existing customer base is easier with Property Management System (PMS) software like Visual Matrix. With our PMS, you get tools for accessing all kinds of valuable sales and marketing data in your PMS software that you can use to generate mailing lists and reach existing customers either by direct mail or email.
Visual Matrix PMS software helps you reach and market to your existing customer base Read More »
There’s a lot that goes into managing group bookings. Hotels are always looking for ways to make the process easier. We hope our latest enhancements to our PMS software, while small in detail, will make a big difference for our hoteliers. The enhancements we’ve made are to our Groups Availability display. A group availability display
In our ongoing efforts to provide hoteliers with tools for increased efficiency and a better guest experience, we’ve recently upgraded our PMS software to enable direct entry of guests’ credit card numbers. The upgrade frees hoteliers from an old two-step process, where they had to use a PIN pad to enter credit card numbers. The
In 2018, following a landmark U.S. Supreme Court case (South Dakota v. Wayfair), many U.S. states enacted marketplace facilitator laws. The laws shift the burden of collecting and remitting sales tax from the individual seller of a product to the marketplace facilitator, the e-commerce site where the product is being sold. Think Amazon and eBay,
The use of electronic wireless locks and especially mobile keys is becoming more widespread with a majority of hotel guests wanting contactless check-in/check-out. But guest satisfaction is just one reason to upgrade your lock and key mechanisms. Wireless electronic locks came into use in the 1980s thanks to magnetic stripe (magstripe) technology that’s still in
Visual Matrix helps you secure the many benefits of wireless electronic locks Read More »
Celebrate National Women’s Month with Appreciation and Support. National Women’s Month is a time to celebrate and recognize all the amazing women in the world who have made a positive impact in their respective fields. This celebration is especially important in the hospitality and hotel industry, which traditionally employs and empowers many women. At this
Visual Matrix celebrates International Women’s Day today and every day Read More »
Last year was an exciting year of change and growth for us and our hoteliers. One important area that we focused our efforts on was improving customer support for both our PMS hotel software and MOP housekeeping app. We made changes to leadership with the addition of Suchi Reddy as CIO and Lauren Crocket as Director
Visual Matrix is making big strides in customer support and satisfaction Read More »
Take a closer look into our first annual Townsquare. To read more about what went on, scroll below! https://vimeo.com/797860127/bb37449027 This past week we welcomed a group of hotel industry consultants, partners, and leaders to our inaugural Townsquare 2023 event to see how we can work together, introduce our hospitality operating platform and innovate new ways for supporting
Visual Matrix Partners with Prestige Hotels & Resorts in Their Transition to WorldHotels Collection, With Continued Technology Enhancements Visual Matrix Grows Portfolio of Cloud-Supported Hotels by More Than 80% in 2022 Dallas, February 2, 2023 – Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, expanded the number of cloud-supported hotels
This week we are covering issues on preventative maintenance tasks and scheduling. This month is Human Trafficking Prevention Awareness Month – Is Your Staff Safe? The panic button built into our mobile operating platform – MOP – can help protect them from harm. Subscribe to our companion tip sheet published once a month and focused
Visual Matrix – Tip Sheet 63 Read More »
Hihotels by Hospitality International has nominated Visual Matrix for its Vendor of the Year Award. Join us on February 16 as we explore all things folio, from what a folio is and the differences between folios to adjusting room charges, split/share, group folios, and house accounts. This week’s features include tips for managing groups more
Visual Matrix – Tip Sheet 64 Read More »
MOP Housekeeping App by Visual Matrix is integrated into our hotel management software and is a quick and easy way to add efficiency to a hotel’s operations. Our mobile operating platform (MOP) helps your hotel staff work faster and better on the go which can add up to savings on labor costs. With our new online
New for Hotel Owners! Calculate Savings for Your Hotel Labor Costs with MOP Read More »
Hotel staff who work alone in rooms are vulnerable to criminal activity, including human trafficking and forced labor. The panic button built into our mobile operating platform – MOP – can help protect them from harm. MOP’s panic button is a type of emergency safety device (ESD) that more and more city governments are requiring
Human Trafficking Prevention Month – Is Your Staff Safe? Read More »
Due to the recent rise of cybersecurity threats, know that our team has your safety as our top priority. With only one method to connect remotely to your hotel computer, our staff will never ask for any sensitive data putting you or your guests at risk. Take a minute to review Visual Matrix Security measures article in our knowledge
Your Security is Our Priority Read More »
We’re really looking forward to all the events on our calendar this year and being able to visit our awesome hotelier community in person. To see what’s on our calendar, click below and plan to stop by, or maybe we will even see you there! Click for our calendar
See You on the Road in 2023! Read More »
The reports page for VM PMS and VM MOP provides you with a great overview of what worked this year and what needs a little work. Make sure to check your numbers and make the appropriate adjustments now before 2022 is locked in. VM PMS Reports Page MOP Reports Page
How’d You Do This Year? Read More »
See what Georgine Muntz, Visual Matrix CEO, has to say as she looks back on 2022. As I reflect on 2022 and look forward to 2023, I realize our team has many things to celebrate and be thankful for. My top 5 highlights from 2022 are listed below, but I hope it goes without saying
Visual Matrix CEO Looks Back on 2022. Read More »
Join our customers in enjoying the benefits of VM Cloud. If you want to join them this is the best time to do it! With VM cloud… Traveling is easier because you can log into your PMS or mobile app anywhere you are in the world and keep an eye on your property. You can eliminate costly server
Everyone’s Moving to the Cloud! Read More »
Want to know how we keep more than 3,000 properties in 30+ countries worldwide up to date with Visual Matrix and Visual Matrix MOP Mobile operating system for Housekeeping and Maintenance Management? It’s our Tip Sheets! Being a part of our tip sheets means getting the best benefits from the Visual Matrix PMS and Visual
Visual Matrix PMS and MOP Customers! Stay Up-to-Date with Tip Sheets Read More »
We’re excited to announce the winners of the Shine Sweepstakes in the first-ever issue of our new MOP Tip Sheet. Click below to sign up! You’ll be able to see who won, plus you’ll get handy tips and insights about our mobile operating platform every month. Congratulations to all the winners and nominees. Keep shining
See who the lucky Shine Sweepstakes winners are! Read More »
Fortis makes it possible for users of the Visual Matrix property management system to offer more payment options to guests as the hospitality industry continues to evolve and guest expectations shift. Read Press Release Request Demo
Visual Matrix welcomes Fortis as newest PMS integration partner Read More »
We’re giving away a pair of diamond earrings and all-new Fire 7 Tablets with 3 free months of MOP!! Submissions must be received between 8/31/2022 and 9/14/2022 to be entered in the drawing. Winners will be notified via email and/or phone. Participants much provide a shipping address for the prize by 9/23/22.
There is only ONE MORE DAY to enter our Shine Sweepstakes! Read More »
We’re giving away a pair of diamond earrings and all-new Fire 7 Tablets with 3 free months of MOP!!
Introducing the VM Shine Sweepstakes! Read More »
Check out these 10 online resources for all things Visual Matrix. Perfect for newcomers and a great refresher for everyone else. Welcome to Visual Matrix! Purchasing or upgrading a property management system can be quite the learning curve, we know. To alleviate any stress or questions on getting started we have compiled the top 10
The Top 10 Best Bookmarks for a Visual Matrix User! Read More »
Follow the steps in the guide to get new employees up and running as one of the team and on Visual Matrix in record time. Download to view the guide.
NEW! VM’s role-specific onboarding guide for new staff Read More »
