Busy hotel housekeepers need the right tools to deliver on your hotel’s brand promise because what they do day in and day out directly impacts your guest experience. That’s where tools like MOP 2.0, the industry-leading housekeeping and maintenance mobile app from Visual Matrix, prove to be invaluable for a hotel’s operation. Once housekeepers experience […]
Top 3 Reasons to Add a Housekeeping Mobile App to Your Hotel Read More »
6 Benefits of Using Total Square Footage Worked Managing the labor needs of a hotel can be a challenge, particularly when there’s a labor shortage. One metric, the total-square-footage-worked by housekeepers, can provide critical insights about the needs of your hotel that can help you increase your efficiency, enhance your guest experience, and improve your
Why hotels should be using the total-square-footage-worked metric Read More »
In the dynamic landscape of the hospitality industry, hotels continually seek ways to enhance guest experiences while safeguarding their revenue streams. Chargebacks, however, can pose a significant challenge, impacting both profitability and guest satisfaction. Fortunately, Visual Matrix offers powerful strategies that hoteliers can employ to prevent chargebacks and maintain a seamless guest journey. What are
Mitigate Chargebacks with Visual Matrix: Strategies to Safeguard Your Hotel’s Revenue Read More »
Founded 42 years ago, Environmental Services Week/International Housekeeping Week (its official name) is a time for us to recognize and honor the hardworking professionals who keep our hotels, office buildings, hospitals, schools, and other establishments clean and safe for us to use every day. Where would we be without them! The annual celebration always takes
It’s not location, location, location. It’s cleanliness, cleanliness, cleanliness. Hotel cleanliness and housekeeping are essential factors that significantly impact guest satisfaction and positive reviews. Among the various factors that shape a guest’s hotel experience, cleanliness stands out as the one that carries the most weight in the eyes of guests. Numerous research studies and surveys
The Most Important Factor for Hotels to Get Positive Online Reviews Read More »
Like with people who work together, two-way communication between your hotel’s property management system (PMS) and a housekeeping and maintenance system is critical to your success. One needs to know what the other is doing and be able to adjust to changes quickly to ensure goals are met on time. When your systems can send
We’re thrilled to have received the first annual AHLA Tech Acceleration Award at The Hospitality Show. The award recognizes our contributions to the development of the innovative HTNG Express Standard that accelerates PMS integrations from months to under a week. “Visual Matrix is an honorable winner of the first AHLA Tech Acceleration Award,” said AHLA
Setting up seasonal room rates is of paramount importance for hoteliers during the summer months. Room rates serve as a critical element in maximizing revenue and optimizing occupancy levels. The process involves carefully analyzing market demand, competitor rates, and historical data to successfully set your room rates that will capture the willingness of travelers to
Why Pricing Strategies are a Summer Must for Hotels Read More »
While the summer offers great opportunities for hotels to increase their bookings, the real challenge is maximizing the revenue you make from each room no matter the market conditions. The best revenue management tools, like Revenue Management LIVE! included with the Visual Matrix Property Management System (PMS), make the job easy by doing most of
How to Not Get Burned by Fluctuating Room Demand in the Summer Read More »
People are set to travel more than ever this summer. How will you compete for their business and get them to choose your property for their vacation stay? To help get you started, here are 11 tips for making your hotel stand out from the competition and catch the eye of prospective hotel guests this
11 Tips to Heat Up Your Hotel Bookings This Summer Read More »
National safety is the collective effort to ensure the well-being and protection of individuals within a country. It encompasses various measures and regulations implemented to prevent accidents, mitigate risks, and safeguard the welfare of citizens. Safety plays a crucial role in maintaining a secure and harmonious society, as it impacts everyone from employees to customers
Enhancing Safety: National Safety Month and the Power of the MOP Panic Button Read More »
In honor of National Safety Month in June, we wanted to share a couple of proven ways for keeping your hotel staff safe on the job and protecting your bottom line from fraudsters. Encouraging safety in the workplace is important for any business and can take many forms. According to the National Safety Council (NSC), businesses
Two easy ways to increase your hotel’s Security and Compliance Read More »
Check-ins and check-outs may be the easiest thing you do, but each one offers a great opportunity for your hotel to make the right impression on guests. With the right PMS software, the processes of checking in and checking guests are streamlined, giving your staff more time to focus on interacting with guests face-to-face and
Check off easy check-ins and check-outs with PMS software Read More »
Setting the right room rate that attracts the right guest at the right time can be a full-time job for hoteliers without a full-time revenue manager on staff. But if you want to increase profitability as well as efficiency and guest satisfaction, revenue management is key. The best hotel property management system (PMS) software will
Unlocking the Value: How Revenue Management Tools Make Hotel PMS Software Priceless Read More »
In 2020, the U.S. census reported 20.6 million people identified as Asian American, Native Hawaiian, and Pacific Islander, making up 6.2% of the nation’s population. More amazing is their diversity. Census results found 21 different groups within the Asian population alone, and of the 59 languages used by the Census Bureau to publish it findings,
Celebrate Asian American and Pacific Islander Heritage Month with Visual Matrix Read More »
A hotel property management system (PMS) is the central hub for a hotel’s daily operations. By its nature, it connects all your staff to what’s going on at your hotel, from reservations and housekeeping to revenue management and guest needs. Advanced PMS software, like the Visual Matrix PMS, should include tools and features that address
How to elevate your hotel staff communication and collaboration with a PMS Read More »
In today’s digital age, the hospitality industry is rapidly evolving, with online bookings becoming increasingly popular among travelers. A key component of this shift is the adoption of booking engines by hotels. A booking engine on a hotel’s website or mobile app streamlines the reservation process and offers numerous other benefits as well. Here’s a
The best PMS software gives you the ability to store guest preferences and history, so your front desk staff can provide personalized service and anticipate guest needs. With a personalized approach, you can improve guest satisfaction and loyalty that can lead to more return stays and positive online reviews. Within Visual Matrix PMS software, every
Making reservation notes in PMS software can help enhance your guest experience Read More »
With staffing issues continuing to plague the accommodation industry, it’s more important than ever for hotels to improve their efficiency and organization in order to maintain a good guest experience with fewer staff members. Visual Matrix PMS software offers the solution. From check in to check out and return stay, our PMS software automates all
Reservation Management tools in Visual Matrix improve hotels organization and efficiency Read More »
As soon as a guest enters their room, they’re inspecting it. They’re looking to see if everything’s in order and to find what’s not. From the room’s temperature to its appearance, cleanliness and even odor, guests are the ultimate judges of your rooms and their experiences determine whether or not they’ll be coming back. So,
Top 5 reasons hotels should make cleaning inspections a top priority Read More »
Marketing to your existing customer base is easier with Property Management System (PMS) software like Visual Matrix. With our PMS, you get tools for accessing all kinds of valuable sales and marketing data in your PMS software that you can use to generate mailing lists and reach existing customers either by direct mail or email.
Visual Matrix PMS software helps you reach and market to your existing customer base Read More »
There’s a lot that goes into managing group bookings. Hotels are always looking for ways to make the process easier. We hope our latest enhancements to our PMS software, while small in detail, will make a big difference for our hoteliers. The enhancements we’ve made are to our Groups Availability display. A group availability display
Dallas, TX, April 7, 2023 –– Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, is excited to announce its Property Management System (PMS) software is now integrated with Aavgo and its amazing digitized hotel products, including a Virtual Front Desk Complete Solution, Staff Operations Platform, and Guest Experience App. “Aavgo
Unlock Your Guest Experience Potential with Visual Matrix and Aavgo’s New Partnership! Read More »
In our ongoing efforts to provide hoteliers with tools for increased efficiency and a better guest experience, we’ve recently upgraded our PMS software to enable direct entry of guests’ credit card numbers. The upgrade frees hoteliers from an old two-step process, where they had to use a PIN pad to enter credit card numbers. The
In 2018, following a landmark U.S. Supreme Court case (South Dakota v. Wayfair), many U.S. states enacted marketplace facilitator laws. The laws shift the burden of collecting and remitting sales tax from the individual seller of a product to the marketplace facilitator, the e-commerce site where the product is being sold. Think Amazon and eBay,
With Vertical Booking, hotels, resorts, and other accommodation providers can turn their websites into their highest-producing booking engine – without commissions. And with our new visual matrix and vertical booking integration partnership, every reservation you process through Vertical Booking will flow into your Visual Matrix PMS software and seamlessly and automatically adjust your inventory. The
The use of electronic wireless locks and especially mobile keys is becoming more widespread with a majority of hotel guests wanting contactless check-in/check-out. But guest satisfaction is just one reason to upgrade your lock and key mechanisms. Wireless electronic locks came into use in the 1980s thanks to magnetic stripe (magstripe) technology that’s still in
Visual Matrix helps you secure the many benefits of wireless electronic locks Read More »
Celebrate National Women’s Month with Appreciation and Support. National Women’s Month is a time to celebrate and recognize all the amazing women in the world who have made a positive impact in their respective fields. This celebration is especially important in the hospitality and hotel industry, which traditionally employs and empowers many women. At this
Visual Matrix celebrates International Women’s Day today and every day Read More »
Last year was an exciting year of change and growth for us and our hoteliers. One important area that we focused our efforts on was improving customer support for both our PMS hotel software and MOP housekeeping app. We made changes to leadership with the addition of Suchi Reddy as CIO and Lauren Crocket as Director
Visual Matrix is making big strides in customer support and satisfaction Read More »
Visual Matrix’s new PMS integration partner offers hoteliers game-changing benefits of a comprehensive, guest experience AI platform that scales with you. Book a demo to learn how it can dramatically improve your guest engagement, free up your front desk, and raise your net promoter score and RevPAR. See the potential flexibility with the VenueLytics modules that
Unlock Increased revenue and guest satisfaction with VenueLytics Read More »
connect with us