In the U.S., October is known as Breast Cancer Awareness Month. Knowing that women make up half the workforce in the leisure and hospitality industry, we’re determined to help spread awareness about this devastating disease that impacts so many around the world. Please join us and do what you can to help keep your staff […]
Let’s Help Raise Awareness of Breast Cancer This Month and Beyond Read More »
As market conditions continue to change in the hospitality industry, hoteliers going forward should prioritize several key areas of their business to effectively leverage the capabilities of their property management system (PMS) and increase their revenue. Here’s a look at each area of focus, why each one is critical to your success, and how robust
Top 9 Business Areas Hotels Should Focus on to Increase Their Success in 2024 Read More »
Knowledge Base is a key support hub for clients using Visual Matrix PMS and MOP software, so we’re excited to launch a new Spanish version for those who prefer reading and learning in their native language. Our hope is the new Spanish version will: Save Spanish-speaking users valuable time and help them be more productive,
Leveraging technology for communication with hotel staff, including housekeepers and maintenance teams, has become crucial in the hospitality industry to enhance guest satisfaction. The right technology can enable real-time, seamless communication and coordination, helping resolve guest requests or issues promptly. Here’s a look at the top five ways you can use technology to increase guest
Top 5 Strategies for Increasing Guest Satisfaction Using Technology Read More »
Sometimes small changes to your hotel’s housekeeping and maintenance routines can have a big impact on your guest experience. They can also save you money and hassle in the long run. In honor of International Housekeepers Week, we’ve pulled together a short list of things you can add to your daily routines that are easy
9 Easy Housekeeping and Maintenance Tasks Every Hotel Should Be Doing Read More »
Busy hotel housekeepers need the right tools to deliver on your hotel’s brand promise because what they do day in and day out directly impacts your guest experience. That’s where tools like MOP 2.0, the industry-leading housekeeping and maintenance mobile app from Visual Matrix, prove to be invaluable for a hotel’s operation. Once housekeepers experience
Top 3 Reasons to Add a Housekeeping Mobile App to Your Hotel Read More »
6 Benefits of Using Total Square Footage Worked Managing the labor needs of a hotel can be a challenge, particularly when there’s a labor shortage. One metric, the total-square-footage-worked by housekeepers, can provide critical insights about the needs of your hotel that can help you increase your efficiency, enhance your guest experience, and improve your
Why hotels should be using the total-square-footage-worked metric Read More »
In the dynamic landscape of the hospitality industry, hotels continually seek ways to enhance guest experiences while safeguarding their revenue streams. Chargebacks, however, can pose a significant challenge, impacting both profitability and guest satisfaction. Fortunately, Visual Matrix offers powerful strategies that hoteliers can employ to prevent chargebacks and maintain a seamless guest journey. What are
Mitigate Chargebacks with Visual Matrix: Strategies to Safeguard Your Hotel’s Revenue Read More »
Founded 42 years ago, Environmental Services Week/International Housekeeping Week (its official name) is a time for us to recognize and honor the hardworking professionals who keep our hotels, office buildings, hospitals, schools, and other establishments clean and safe for us to use every day. Where would we be without them! The annual celebration always takes
It’s not location, location, location. It’s cleanliness, cleanliness, cleanliness. Hotel cleanliness and housekeeping are essential factors that significantly impact guest satisfaction and positive reviews. Among the various factors that shape a guest’s hotel experience, cleanliness stands out as the one that carries the most weight in the eyes of guests. Numerous research studies and surveys
The Most Important Factor for Hotels to Get Positive Online Reviews Read More »
Like with people who work together, two-way communication between your hotel’s property management system (PMS) and a housekeeping and maintenance system is critical to your success. One needs to know what the other is doing and be able to adjust to changes quickly to ensure goals are met on time. When your systems can send
We’re thrilled to have received the first annual AHLA Tech Acceleration Award at The Hospitality Show. The award recognizes our contributions to the development of the innovative HTNG Express Standard that accelerates PMS integrations from months to under a week. “Visual Matrix is an honorable winner of the first AHLA Tech Acceleration Award,” said AHLA
Setting up seasonal room rates is of paramount importance for hoteliers during the summer months. Room rates serve as a critical element in maximizing revenue and optimizing occupancy levels. The process involves carefully analyzing market demand, competitor rates, and historical data to successfully set your room rates that will capture the willingness of travelers to
Why Pricing Strategies are a Summer Must for Hotels Read More »
While the summer offers great opportunities for hotels to increase their bookings, the real challenge is maximizing the revenue you make from each room no matter the market conditions. The best revenue management tools, like Revenue Management LIVE! included with the Visual Matrix Property Management System (PMS), make the job easy by doing most of
How to Not Get Burned by Fluctuating Room Demand in the Summer Read More »
People are set to travel more than ever this summer. How will you compete for their business and get them to choose your property for their vacation stay? To help get you started, here are 11 tips for making your hotel stand out from the competition and catch the eye of prospective hotel guests this
11 Tips to Heat Up Your Hotel Bookings This Summer Read More »
National safety is the collective effort to ensure the well-being and protection of individuals within a country. It encompasses various measures and regulations implemented to prevent accidents, mitigate risks, and safeguard the welfare of citizens. Safety plays a crucial role in maintaining a secure and harmonious society, as it impacts everyone from employees to customers
Enhancing Safety: National Safety Month and the Power of the MOP Panic Button Read More »
In honor of National Safety Month in June, we wanted to share a couple of proven ways for keeping your hotel staff safe on the job and protecting your bottom line from fraudsters. Encouraging safety in the workplace is important for any business and can take many forms. According to the National Safety Council (NSC), businesses
Two easy ways to increase your hotel’s Security and Compliance Read More »
Check-ins and check-outs may be the easiest thing you do, but each one offers a great opportunity for your hotel to make the right impression on guests. With the right PMS software, the processes of checking in and checking guests are streamlined, giving your staff more time to focus on interacting with guests face-to-face and
Check off easy check-ins and check-outs with PMS software Read More »
Setting the right room rate that attracts the right guest at the right time can be a full-time job for hoteliers without a full-time revenue manager on staff. But if you want to increase profitability as well as efficiency and guest satisfaction, revenue management is key. The best hotel property management system (PMS) software will
Unlocking the Value: How Revenue Management Tools Make Hotel PMS Software Priceless Read More »
In 2020, the U.S. census reported 20.6 million people identified as Asian American, Native Hawaiian, and Pacific Islander, making up 6.2% of the nation’s population. More amazing is their diversity. Census results found 21 different groups within the Asian population alone, and of the 59 languages used by the Census Bureau to publish it findings,
Celebrate Asian American and Pacific Islander Heritage Month with Visual Matrix Read More »
A hotel property management system (PMS) is the central hub for a hotel’s daily operations. By its nature, it connects all your staff to what’s going on at your hotel, from reservations and housekeeping to revenue management and guest needs. Advanced PMS software, like the Visual Matrix PMS, should include tools and features that address
How to elevate your hotel staff communication and collaboration with a PMS Read More »
In today’s digital age, the hospitality industry is rapidly evolving, with online bookings becoming increasingly popular among travelers. A key component of this shift is the adoption of booking engines by hotels. A booking engine on a hotel’s website or mobile app streamlines the reservation process and offers numerous other benefits as well. Here’s a
The best PMS software gives you the ability to store guest preferences and history, so your front desk staff can provide personalized service and anticipate guest needs. With a personalized approach, you can improve guest satisfaction and loyalty that can lead to more return stays and positive online reviews. Within Visual Matrix PMS software, every
Making reservation notes in PMS software can help enhance your guest experience Read More »
In our ongoing efforts to provide hoteliers with tools for increased efficiency and a better guest experience, we’ve recently upgraded our PMS software to enable direct entry of guests’ credit card numbers. The upgrade frees hoteliers from an old two-step process, where they had to use a PIN pad to enter credit card numbers. The
In 2018, following a landmark U.S. Supreme Court case (South Dakota v. Wayfair), many U.S. states enacted marketplace facilitator laws. The laws shift the burden of collecting and remitting sales tax from the individual seller of a product to the marketplace facilitator, the e-commerce site where the product is being sold. Think Amazon and eBay,
Take a closer look into our first annual Townsquare. To read more about what went on, scroll below! https://vimeo.com/797860127/bb37449027 This past week we welcomed a group of hotel industry consultants, partners, and leaders to our inaugural Townsquare 2023 event to see how we can work together, introduce our hospitality operating platform and innovate new ways for supporting
Visual Matrix Partners with Prestige Hotels & Resorts in Their Transition to WorldHotels Collection, With Continued Technology Enhancements Visual Matrix Grows Portfolio of Cloud-Supported Hotels by More Than 80% in 2022 Dallas, February 2, 2023 – Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, expanded the number of cloud-supported hotels
MOP Housekeeping App by Visual Matrix is integrated into our hotel management software and is a quick and easy way to add efficiency to a hotel’s operations. Our mobile operating platform (MOP) helps your hotel staff work faster and better on the go which can add up to savings on labor costs. With our new online
New for Hotel Owners! Calculate Savings for Your Hotel Labor Costs with MOP Read More »
Hotel staff who work alone in rooms are vulnerable to criminal activity, including human trafficking and forced labor. The panic button built into our mobile operating platform – MOP – can help protect them from harm. MOP’s panic button is a type of emergency safety device (ESD) that more and more city governments are requiring
Human Trafficking Prevention Month – Is Your Staff Safe? Read More »
Due to the recent rise of cybersecurity threats, know that our team has your safety as our top priority. With only one method to connect remotely to your hotel computer, our staff will never ask for any sensitive data putting you or your guests at risk. Take a minute to review Visual Matrix Security measures article in our knowledge
Your Security is Our Priority Read More »
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